The Neat Company - Philadelphia, Pennsylvania

Ronna R.

Had a very excellent customer service/technical experience with Zalbe D. She was extremely good and helped me so much. I have been a Neat user for a decade now and really love the product. Especially l like the customer support and the dedication to making it one of the best software programs of its kind. Cannot really say enough about this--but since I first discovered it in an airport in Atlanta years ago and bought it on the spot I have been an avid user! Through all the company evolutions and management changes and I am still here. It's a great company.

Donna V.

A big Texas thank you to Alma V. She is so nice and courteous has the patience of a saint. Alma has total got me back up and running with my neat machine. I hope if I have to need help again, I get Alma. Thank you so much for fixing my files and getting my neat files up and running again! Thank you for all your help. Have a blessed day.

Chris G.

Zalbe was so helpful with resolving my issue. She also sent me an email giving me the fix to refer to in the future. An added bonus was her letting me know of the new neat desktop app allowing me to scan, review and save my scans in one app. I no longer have to open a browser and go to neatapp.com. A big time saver for me. A very worthwhile call, thank you.

Lafayette W.

I couldn't ask for a better experience from my tech, Ron. He did an excellent job transferring all of my almost 14,000 files from v5.7 to the online version.

I am pleased with the outcome. Could you give Ron a promotion?

Lafayette Williams

Philip S.

Dolly set my computer up for the new neat software. She set my bank account up for the neat program. She showed me how to download and print my files. I will thank here for her knowledge that she has used to teach me.

Carla B.

I had a very good experience with Zalbe from the NEAR Customer Success Team. She was very polite and professional. Zalbe was knowledgeable and patient with my questions concerning the new platform. She patiently walked me through each and every step and she even offered to send me a link to have a private session with someone to further educate me on some of the NEAT benefits.

Thank you Zalbe for all of your help.

Vicki B.

Alma was very patient & helpful in setting up my Neat NM-1000 Receipt Scanner on my new desktop PC. She was able to quickly direct me to the resources I needed. She reviewed the different Near Subscriptions available for my consideration in the future

Peter B. (.

I have been an avid Neat user since the introduction of the original Neat Receipts scanner many years ago. I have subsequently converted thousands of important documents, receipts, and other items into an easily searchable and reliable electronic format.
Even though I am very proficient with both Neat and Mac products, I recently had a problem importing data into Neat from a third-party scanner. Steven from Neat Support spent a great deal of time with me troubleshooting the issue and ultimately elevating the problem to the support team for help in a resolution. Within a matter of hours the problem was resolved and I am now happily back scanning and saving documents into my database.
Thank you to both Steven and the whole Neat team for a timely and successful resolution to a significant issue.