TechWise Group - Conshohocken, Pennsylvania

Katie

Check your invoices CAREFULLY. They will rob you blind. They once charged us over $200 for a phone call the technician they sent out had to make because he didn’t know what he was doing. A $200 phone call for not sending out a technician that could handle the problem we called about. I terminated our service over 3 years ago and we have saved thousands of dollars in sneaky fees and countless hours of frustration. Nothing has ever ran better. The person we hired after them said the wiring TechWise they did was an extreme fire hazard and he can’t believe any professional would ever leave it like that.

Michael H.

TechWise Group offers a variety of IT services that enables your business to become more efficient and profitable. Some of the core competencies TechWise Group specializes in are...
1. Strategies and Planning
2. Infrastructure and Networks
3. Support and management
4. Business Productivity Solutions
5. Cloud Services
6. Technology Training

Wonderful employees that have extensive knowledge and training in the IT field and a CEO who is extremely driven to meet customer needs and expectations.

Terra F.

Rather than do what was best for our business, Techwise did what was best for theirs.
Microsoft does not stand behind their Gold Partners' actions or ramifications.

Techwise was referred to me via Microsoft as I had inquired about a software to help our company run more efficiently. They are a Microsoft Gold Partner, which from my research just means they are essentially an advocate/subcontractor for Microsoft products.

Long story short, in hindsight, trusting Microsoft's Gold Partner cost me $3,946.20 in a system I couldn't use and services that made our business less efficient.

When they rolled out our plan, they did not provide final training (although they offered once we were dissatisfied). This training was supposed to be included (per our contract). They also blamed our issues on lack of knowledge of the program. During their training of the product, they found several functional issues of the program, but never got back to us on when or whether or not the issues were resolved.

They also rolled out the program with several glitches and when I inquired about the program issues it took them nearly a week to return my email which left us frustrated and confused.

Techwise did not offer any remediation other than additional services or training after selling us about $4,000 in products that sent our small business backwards.

I will say, some of their team members are highly-charismatic and a pleasure to work with during the process.

Lauren, the salesperson was phenomenal at selling, but when we addressed our grievances several times she had nothing to say.

As soon as we were transitioned away from Techwise, I was able to move back to our former processes and undo some of the long-term expenses they incurred for us through unnecessary subscriptions.

Per guidance from TechWise, from Feb-June, I incurred an additional $1,171.20 just in Dynamics Subscriptions not including our hours invested in planning, meetings, and setup with TechWise.

If you add in the services rendered to set up the Dynamics system, there's an additional $2,775.00

As a small business, this cost is no small pill to swallow.

Ultimately, had they listened to my issues from the start and actually looked into the current systems in place (Insightly only $144 per year), which I provided them access and mentioned to them multiple times, they could have saved me tons of time, effort and money. They had six people on one phone call in the beginning and no one looked into our current system.

Eric K.

Very solid team of professionals who understand the needs of small and mid-sized businesses.

Raysa A.

great facility

Bryan R.