Staples - Guntersville, Alabama

Staples, located at Address: 11468 US-431, Guntersville, AL 35976, is a well-known office supply retailer that offers a wide range of products and services for both personal and business use. You can reach them at Phone: 2568781592. For added convenience, you can visit their Website: stores.staples.com to explore their offerings, place an order, or find additional information.

This Guntersville Staples store provides several specialized services, including curbside pickup, delivery, in-store pickup, and in-store shopping for a personalized experience. They offer onsite services such as same-day delivery, ensuring that you receive your orders quickly and efficiently. Additionally, the store is equipped with wheelchair accessible parking lot, Wi-Fi, and offers a quick visit section for when you're in a hurry.

Staples' product range is extensive, catering to various needs, such as batteries, electronics, ink cartridges, checks, credit cards, debit cards, and NFC mobile payments. This store is an excellent choice for those seeking office supplies, technology, and related services.

Customer opinions play a significant role in evaluating a business. This company has received 108 reviews on Google My Business, resulting in an average rating of 3.6/5. While there is room for improvement, the majority of customers have had positive experiences with Staples.

Reviews of Staples

Kellye

5/5

I received great customer service from Colby today. I’m having shoulder surgery in a few days, and in my typical fashion of procrastination, I waited until today to grab a few things needed to make my work from home days easier. He helped me load everything into my cart, then into my car, so that I didn’t further injure my shoulder.

Chubby Bunny Cottage

5/5

So pleased with local Guntersville, AL location. I’ve had several computer issues over the last couple of years. Doesn’t help that I well into my 60s and not tech savvy. The service guys always explain everything, make recommendations and help me with my computer problems. So glad I have the annual service program. Pricey at first but it has paid for itself more than I can count. Love the customer service at the tech counter. They are soooo good.

Mary Ann DiVergilio

1/5

Worst customer service EVER!! I stopped in this morning with the model type of HP printer my husband purchased there. I explained to the guy at the register that my husband has passed and I needed help with finding the correct ink cartridge. I was told to go home and look at the cartridge. I said I needed help now. I was then told to Google it! I asked if he could PLEASE help me figure out what cartridge to get... Said he couldn't because he would have to use his own phone to Google it. I wanted to give a local company my business but I "Googled it" and sourced from Amazon. (By the way, Ashley in the copy/print area is AMAZING!!) That boy at the register needs lessons from her regarding customer service!

Ricky Mundy

1/5

Went into staples on Friday morning at 10:00 Feb 23, 2024. Went in to buy a printer. There were 2 customers in the store and one checking out. I had questions about printers to help me make decisions on which one would meet my needs. There were no one on the floor so I go to the cashier who was checking out a customer. I waited until she was finished and asked her was she the only in the store that I needed assistance. She told me the manger was in store somewhere and that she could help me. I went back to the printers and looked around. No one ever came to help me and the cashier that told me she could was standing up front with no one waiting to check out. She never offered to come to help as she said she could. I walked up told her I get same service ordering online and left. This is very poor customer service. You go to other large stores there are usually knowledgeable folks there to help. I guess this store is ok if you don’t require help from customer service.

Sherry Rylander

5/5

Easy access. Very neat and clean. I called ahead to see if they had a specific product in stock because the store was 45 minutes away. They confirmed they did have it in stock. When I arrived the item was not on the shelf. But when I asked, the customer service rep remembered me calling and quickly found it for me. Several people were involved in making sure I was pleased. It was a very pleasant experience, good customer service is hard to come by.

E Swerv

1/5

Staff look at you like you’re a delinquent upon arrival and will follow you around the store like you’re stealing. I had to just turn right around it was so uncomfortable, huffing and puffing, if you don’t want to work or like people choose a different job please. Racism is my main suspicion for this but hey what do I know I’m just a guy trying to shop for my supplies and I’m being followed within 2 feet away nearby me

Kudzu Cove DGC

5/5

Easy to find items and quick easy check out.

Matthew Hartzell

1/5

Ordered 500 business cards, went to pick them up and they said they got put on hold since the cutter is down. Stressed the urgency so they gave me the order and told me to take it to another store. I went to the South store and put the order in.( said it would be done by lunch) I come back at 3:30 (6 hours later) the person at the counter said that the North store took my order back and that they were suppose to call me to let me know that it’s at the other one again. ( never did) Drove all the way to this store again just for them to tell me that it hasn’t been started and won’t be done till tomorrow. Sent me on a huge goose chase just for me to not even get my cards. I am changing where I print my cards. Will never go back to this store, over all experience was awful. After all of this I ask to get the big print coupon. Or the one that if they mess up/ has an issue that it’s free. Completely ignored it, even tho it says they advertise for it on their website.