Specialized Property Management Fort Worth - Fort Worth, Texas

Jeanine W.

I don’t typically leave reviews - but If I could give zero stars I would. As a home owner, using Specialized to manage my property, they have been TERRIBLE. No one ever knows what is going on with our property! They took a ridiculous amount of time to “inspect” the property and come up with a “make ready list” where the fees for the services offered were horribly inflated. It took them MONTHS to find us a tenant. We were charged ridiculous fees and when we tried to inquire about them they would pass us around from person to person - no one ever knowing anything about our situation. We were charged for several “vacant lawn maintenance” services that weren’t preformed as it was winter and the grass was dormant. Then they continued charging us for services not rendered after the tenants had moved in. Now, as we are ending our contract with them, they had no idea that tenants were not out of the property when they were expected to be and 5 days after their lease was up, are still occupying the property and in the process of moving out! They also installed deadbolts on every door that can only be unlocked from the inside!! Essentially, COMPLETELY locking us out of our own property. Here we are 2 weeks after our tenants were supposed to be out and we still haven’t heard from the company. We went by the house ourselves found they had put the house key in a combo lock box that was left OPEN and the backdoor to the house was WIDE OPEN!! Thank goodness we went by when we did.

And don’t get me started on my sister’s situation with the company. Hers was a complete nightmare. Her tenants never paid a full months rent, and didn’t pay at all for multiple months while my sister fought to have them evicted and they completely trashed her property. Specialized’s vendors quotes to make repairs were astronomical and then they didn’t even complete the jobs she asked them to do! Then she found out that they never even collected a security deposit from the tenants!!

I will NEVER recommend this company to an owner looking for a property management company. NEVER EVER EVER.

Kelly C.

Do NOT use this company to lease your property. My tenant ended up hunting me down and I had to personally resolve many issues because she could never get hold of anyone at Specialized. If she did get hold of someone, they were unhelpful and unfriendly.
As an owner, they NEVER communicated about any requested repairs. They can charge up to $300 without your permission but I never got noticed of ANY repairs regardless of the amount.
Specialized has zero communication and zero professionalism.

Might as well light your money on fire if you hire them.

May G.

The rental house smelled like dog piss because the previous tenant's dogs peed all over the carpet. They refused to replace the carpets, and the professional cleaning made the smell worse. Completely unlivable. They did not clean up after the previous tenants moved out. They do not take care of the property and they do not care about the tenant's well-being.

I do not recommend them for renters or house owners. The house will get trashed and they don't care.

Valerie C.

DO NOT LET THEM MANAGE YOUR PROPERTIES. Terrible company. I just switched to them a few months ago from a previous company that I thought was bad and this company is FAR WORSE. They will assign you an asset manager and they outsource their employees overseas. My asset manager lives in the Philippines, we are on different time zones!! It makes no sense. I’ve yet to speak to anyone that lives in the DFW area and they market themselves as a “DFW” company. Complete BS. They took over my property and did my renewal with my current tenant, I was VERY clear when I said I did not want my tenants renewed until an inspection was done on my home so that I can know the current conditions of my home. They assured me they would take care of the inspection BEFORE renewal. They did not. Then they let me know the inspection would be done March 1. (After the renewal) it is March 18 and it is STILL not done. My asset manager never answers his phone cause duhh it’s like 2am over there while it’s daytime here!! Horrible company. They have left me no other choice but to contact a lawyer. I am paying them to manage my property and they are not doing their job. GO ELSEWHERE or manager your property under your own LLC. I contacted Mike as well two weeks ago with my concern, and he had yet to return my call.

Shirley H.

I am a renter. I have been in my property for more than 3 years however, it has been definitely a challenge working with this company. My house has flooded 2 times in 1 year ruining some of my furnishings and Specialized went silent when I started asking who was going to pay for the damage. A year later no reimbursement. I have a licensed service dog and I literally had to threaten legal actions for them to stop harassing me about my dog. I pay monthly for filters that I wasn't receiving until I started complaining. They received a notice from the HOA regarding the yard because it was brown. (During the dormat season) I have a landscaper cut and weed the grass on a 2 week bases during the summer, provided proof to specialized, purchased a water hose hooked to a sprinkler that i use during the summer. The owner decides to Saad the yard and bill me for it. I have been disputing the charges however to no avail. Specialized put the $1,200 on my account and now I'm forced to pay the charges or the online system will not allow me to pay my rent. I have called, text, and emailed informing them that I have the rent money and I need to pay my rent. However now they have filed an eviction for non payment of rent. I am currently suffering with ovarian cancer and honestly don't have the energy to move but I have decided to hire an attorney. I understand that the attorney fees will be more than the $1200 but it's the principal of it. I did everything I could to maintain the yard and I don't feel like I should pay for saading at a rental property that I don't own. I'm so frustrated, with this company. They are actually the worst!

Nick H.

They won’t even have someone come take care of a wasp nest on the side of your apartment. “That’s your responsibility”. Honestly bogus. They charge all sorts of random fees and are extremely unhelpful. Try to suck as much money out of you while doing as little as possible to be helpful.

Mai B.

Attention Home Owners - I strongly advise personally inspecting your properties, rather than relying solely on management reports.

While the property management company conducts biannual inspections, the reports provided do not accurately reflect the actual condition of the homes. We just had a vacated one of our properties following an 8-year tenancy, we discovered the house needed extensive renovations due to severe smoke damage. Unfortunately, the tenant was not held accountable for violating the no-smoking policy.

This property management company failed to adequately manage our home.

Reading through the reviews we've had very similar experiences as Isabelle Engler's. I strongly recommend considering a different property management company for your home.

Jessica M.

Hands-down, one of the worst places I’ve ever worked with. I work in real estate, so I purchase and rent properties on a daily basis and in all of my 20 years of experience this is the worst place I’ve ever come across upon.

Not only were we booked for a tour, but the 15 codes that they had on file did not work along with that no one ever got back to us. It took three weeks of consistent reaching out in order to even get someone on the phone.

It wasn’t until I called today at the property that we were looking at has now gone under contract. Will be taking my business elsewhere. This place does not deserve the time of day.