Sparklight - Sour Lake, Texas

Delsey G.

Sparklight is a huge SCAM. Our internet didn’t work half the time. When i cancelled, they had no where for me to return the modem. So they gave me some address in Houston. The modem was returned to UPS stating no one picked it up. Now they want $102 or get sent to collections.

Cameron B.

It’s good in some area but some areas it’s horrible but I’m giving it 5 stars because it’s good wear I live but the prices $100+ a month for their fastest Internet understandable but geez

Terry P. S.

I would like to give this company a great review, but with the service I have received in the past 4 months I am not able to do that. I primary issues started when I had the internet installed at my new apartment in Cleveland,Tx. It only took about two weeks to receive the modem. A service tech did a so so job of hooking it up. They did not ask where I wanted it. It was placed just inside by the front door. The other issues from this company is a continuous break is service. It only takes 2 or 3 days to reconnect internet service. The Spark light mobile app shows you do not have service, but you might have internet service at home. The company took about 2 weeks to fix service after the Hurricane in July 2024. This is still not counting the drops in service when ever they just happen. I will change internet provider as soon as I find a new company. I will give this internet provider 0 stars for a rating. I've lived in the Houston area for over 55 years. This company is in the top 3 of the worst service providers I have ever delt with.

Zachary R.

If you have other options for an ISP, don’t do business with Sparklight.
Our bill fluctuates every month for seemingly no reason causing us to have to call in and have it adjusted.
Our service is regularly out for days at a time and Sparklight regularly lies about both the reason for the outage and the length of the outage.

Our service has been out for two days and Sparklight’s Twitter(X) account says it is due to a power outage in Sour Lake.
I checked with the power company in Sour Lake (Entergy) and there is no such outage.
I replied to their X account with this information and they promptly changed the reason for outage to “damage from hurricane Beryl”….. The hurricane was weeks ago and service has been up during that time.

In conclusion, they are a dishonest company who overcharges for their service and regularly lies about the reasons and length of their many, many service outages.

Starlink is the future.

Amber C.

Our technician Marcus was very knowledgeable and personable. He was very efficient on the install and stuck around long enough to make sure we didn't have any problems getting our devices back up and running. Excellent customer service.

Gregory W.

This company sucks. They have scheduled 2 appointments at my house and still have had no technician show up. Cable goes and comes and always due to outages. Will change cable companies as soon as another is available
Hope they go under.

Tracy

If I could a negative star I would. We recently moved and saw where this was going to be like the service I had at my previous address. Well I work from home and have been without internet for 3 days so far and we just moved in on last Friday. I have had 2 technicians out in 3 days. Instead of them fixing their lines they just want to send out technicians. If this keeps up will be either canceling service and look for another provider or just canceling the service all together.

Kelvin W.

"Reliable" is a joke when your Technician By the name of Nancy calls you after you've waited all day for them to arrive. Just to say "there is nothing they can do" . I've Been with this company for over 10 years. This is the worst service I've had. I pay $120/mo for intermediate internet at best and incompetent Technicians that can't resolve the issue