Solve IT Solutions LLC - Wyomissing, Pennsylvania

Orlando P.

EDIT: Troy Kantner, the CEO, reached out to me to have a discussion about the events that unfolded. I appreciate that and because he apologized on his employee's behalf, I decided the raise my 1 star to 5 stars. I will, however, leave my original review below:

I called to make an inquiry about warranty repairs because Lenovo has THIS business listed as a warranty repair center (name, address, and phone number). The person who answered the phone (not sure if a man or woman) was EXTREMELY rude, spoke too fast, and was hard to understand. Maybe it was some old information that had not been updated, or perhaps this company had offered this service in the past, but it is NOT OK to be rude to people who call. I called another location who was also listed, and they were not rude at all, and very helpful about the situation.

I hope whoever is having a bad day has a better day in the future.

Mary A.

Solve IT has been providing IT services to John Paul II Center for Special Learning for almost 20 years. Their customer service is second to none. We all know how important service is when it comes to technology and support. Their turn around time for support and resolving issues is unmatched. I have the utmost confidence in Troy and his team to take care of all our technology needs. We couldn't be more satisfied with the company.

John P.

Our Solve IT Team is simply amazing! They are hands own the BEST IT company I have ever used in a school setting. Their customer service is wonderful - fast, knowledgeable and attention to detail. When I work with them, I always feel like I am their most important customer that they have. They know their stuff. Every associate I have worked with is incredibly knowledgeable about their area of expertise.

Sarah P.

Solve IT is a life saver when it comes to IT support in growing your staff and company. They provide you with options and will support you in every IT equipment and management decision. Their response time is impeccable and in the rare event that someone does not respond to you in a timely manner, your Account Manager will get to the bottom of the issue and make certain that it is resolved, giving you updates along the way. There is nothing more that I could ask for in an IT company. In a world of boiler-plate agreements and one-size-fits-all IT business models, Solve IT is a breath of fresh air in their customized and customer-service oriented team and style.

Amy B.

Solve IT has completely restored my faith in IT companies. I have had horrible experiences in the past with other companies. They are so easy to work with . They talked to us and figured out just what we needed. Everyone in the company goes above and beyond. I would recommend them to everyone.

Brian J.

Mail Shark has been working with Solve IT for a couple of years now. They came in and took a look at our needs, and were extremely helpful, consultative, and practical in streamlining our IT infrastructure. Pricing was very fair, and the efficiencies gained from their suggestions has definitely saved us money! They have great technical expertise on data storage, PC support, networking, privacy protection, operational software, and overall IT systems. This is great, but what's even better is the ongoing support, and knowing I can always count on them to keep our business up and running at all times! I highly recommend them to companies of any size looking for peace of mind on all your IT needs. Great team, great people!

Matt R.

We have used Solve IT for many years and must say their service is unparalleled in the industry. From major server migrations with no downtime, to daily assistance requests from a 100 + employee company, they rarely skip a beat. Owner involvement is a huge plus for this organization and you never feel like your needs are on the back burner. Highly recommend them if you are searching for an outsourced IT provider.

Jeffrey B.

I have been a customer of Solve IT in excess of five years. I have had nothing but good experiences with everyone I have worked with. Whenever we have issues, we contact them and they get right on correcting the issues and work efficiently to correct them. Although they have competitive pricing, my belief is if you want something done right that you have to spend the money. I can tell you from experience that this is money well spent.