SmartHelp - Eagle Point, Oregon

Janet B.

Todd was patient, met me at my limited-or barely existent-knowledge level. He gently coaxed me into learning how to use the amazing things that my computer can do. He is professional, respectful of time and abilities. And the miracle of the story is- he lives in my neighborhood. I know how to make Apple lists now when I have more questions. Thank you, Todd!

Mechelle P.

Wow!! I was first impressed with Todd when I called at 8:30pm and was set up with an appointment the next day! He walked me through every step and explained all matters of what was needed to correct the issues, he was patient with me and explained so I understood. I was impressed how much we covered and all I learned. In the end, my major issue was a cord!! Stellar service by SmartHelp.

Gayle H.

I was very impressed by Todd's knowledge of all Apple products! I learned a lot about my new iMac during the training session, after he set it up and synced everything with my iPad and iPhone. Everything works great together now! He's very respectful, professional and understanding of my rather limited Apple abilities (even though I had an older iMac, I never learned enough about it). It was eye-opening today to see just how cool this new one is! It was definitely worth it to have such a good teacher as it would have taken a long time for me to figure it out by myself! He will be the only person I call in the future for Apple/Mac help!

Nathanael S.

Very pleased with Todd’s professionalism, knowledge and availability. I needed help in a pinch, and I was taken care of same day. I would recommend his services to anyone in need. He also has the coolest business card on earth. Just ask him.

Chris R.

Enjoyed my time with Todd as he walked me through a tutorial specific to my need. Also, new features were demonstrated and shown 'to better manage' just about everything. No, it wasn't cheap and yes, it was worth every penny!

Bob D.

Todd took complete advantage of my wife and me. We wanted to extract photo files from the iPhone owned by our recently deceased son. He assured us that if anyone could extract photo files from our son's passcode-locked iPhone, he was the guy. It was clear, from the moment he started trying, that he was clueless. He started by asking us to give him some passcodes to try. This was a totally random approach, and I should have stopped the session right there since my wife and I had no idea what our son's passcode might be. When it was clear that this crazy approach was going down a hopeless rabbit trail, he switched to calling Apple customer service for help. After Todd spent maybe an hour on the phone with Apple customer service with little or nothing to show for it and with no further options available to us at the time, we parted company. But Todd inexplicably claimed we had made "progress" when we hadn't. And he was happy to take our money for the supposed two hours of "services" that he claimed he had provided. Needless to say, we never contacted Todd again. But hopefully we learned our lesson. We'll be more careful with the next consultant we might choose to work with.

Gerald D.

Todd was very patient and easy to understand. He fixed my accer Chromebook in one day. Service was excellent and on time, very well explained to me. I couldn't be happier with the service I had. God bless people like you!

Chris M.

Todd will provide the services indicated on his website with pride and resolve. For an estimate on your repair, use the drop-down menu and select Hardware Repair. Locate the estimate function and start by selecting your equipment. There is not a selection for those seeking PC repair, so selecting an Apple equivalent will get you an estimate.

For data recovery/retrieval from an inoperable PC and placed on a purchased external hard drive, it will cost $499 (-$100 diagnostic fee). Todd did exactly what he was asked to do.
- $100 initial diagnostic fee
- $150/hour repair, or service
- 77% markup on part (Newegg $89)

Todd can fix anything, Mac or PC. It came with a price, but I have the precious data.