ShipCalm - Pico Rivera, California

knb7707

Will cause loss of revenue! Horrible communication, receiving errors, shipping errors you name it. Everything you don’t want in a 3PL provider. Full of sales people selling you on promises and services that never become reality. Lies on receiving time lies on shipping times all lies. Look at their original Carlsbad location reviews for reference.

Kyrylo M.

NOT for FBA sellers.
Ever since they bought River Source location it went downhill. Storage rate went up 53% without any notice overnight. At the end of the year the warehouse ended up with a loss of high selling inventory value over $45K. Reporting is a mess. Pricing is unclear and outrageous. Looks like an impudent setup.

Robert J.

Avoid at all costs as they will lose your inventory and overcharge you with convoluted invoice layouts. This company is anything but "ShipCalm", it's more like 'ShipAnxiety" because they are very scammy with their business tactics.

Curtis C.

Don't be fooled by the previous reviews. They were written prior to Shipcalm acquiring River Source Logistics. Shipcalm is a complete s h i t show from start to finish. Do not let Brandon in sales convince you otherwise or anybody on their team for that matter. Over promises, over billing, and lack of accountability from the floor up to the CEO, Greg. Been in supply chain for 10 years and I was completely duped. Don't make the same mistake we did. A joke of a 3PL.

Rex M.

Excellent service. Their facility is clean, well-organized, and up-to-date. Even after the recent acquisition, their staff is incredible. Jacqueline, Elena, Christian, are all top-notch and go the extra mile to handle even the most difficult requests. Would highly recommend this place.

Dani P.

Updating December 2024
The original good review pertained to River Source Logistics. They were acquired by ShipCalm and below is my updated review as it pertains to SHIPCALM.

We’ve had an extremely frustrating experience so far with ShipCalm. Since they acquired our previous warehouse (River Source Logistics), the level of service has drastically declined despite the fees quadrupling . Within a short period of time, they lost over $1,000 worth of our inventory the week it needed to be sent in for Black Friday. This happened back in October, and despite numerous calls, voicemails, and follow-ups, there has been no resolution.

The communication has been terrible — voicemails go unanswered, and our emails are ignored. In reading other reviews re: the same issue, there is very little accountability taken.

I cannot recommend ShipCalm to any business that values reliability and proper communication.

You guys are very responsive and patient with all my questions! Great customer service!

I'm updating my review as we've been utilizing River Source Logistics for over a year now. They are simply amazing. The organization and operating procedures are top notch. And the customer service is above and beyond. If you're looking for a 3PL solution, you can't go wrong with them. We recently had an LTL shipment in which some paperwork needed to be corrected. They were able to hold the driver, catch the error and get everything squared away so our critical LTL outbound could be shipped without delay. It's that kind of above and beyond service that is really hard to find these days and they provide it every step of the way.

Meghan N.

I have really enjoyed working with River Source Logistics. Their customer service team is awesome and is always very quick to answer any questions I have and help me navigate using their system. I have never had any issues with missing inventory, and they're quick to ship my inventory out when requested. I would definitely recommend their services to any sellers out there with storage needs. Thanks, RSL! 🙂

John Y.

RSL has been a great partner and everything I was looking for in a 3PL company to help me with my small Amazon business. Communication was always prompt and service times and rates were always great. Can't recommend them enough.