Roquemore's Hardware - Whitehouse, Texas

Bruce J.

Was directed to the appropriate isle, located the product and was out the door. Very good service

Tammy H. (.

Good friendly and knowledgeable service, good selection and great prices have been a customer for many years, probably since they oppend the old store. Very fortunate to have Roquemore's in Whitehouse! These are our Local friends and neighbors! Shop local and Benefit more than at the Big Box stores where your money just goes out of town. I don't know why it shows 3 $ signs up there because their prices are very good!

Larry R.

Love doing business with them. Have been buying from them for years. Yeah you may save a dollar here and there by going to big box store in Tyler. But it's worth it to me to deal with a local business.

Johnny I.

02-02-2022 like a dummy I keep coming back for the ‘convenience’. Still the worst customer service you’ll find in the state of Texas. A negative 5 for me.

Terrible customer service. Extremely unprofessional, rude and inept employees. When you add the terrible customer service to the extremely overpriced inventory, you have Roquemore’s. A ‘1 and done for me’.

Sarah P.

Jeff is an amazing employee. He came out helped get our old license plates off and installed the new ones and was just so helpful friendly it was awesome thank you so much, Jeff!!!!

Mike S.

Went in a couple weeks ago looking for a Stihl trimmer.I was helped by Sarah ( I think she’s the manager).
I originally was looking at gas powered equipment but she showed me the advantages of their battery powered unit.Amazing quality and versatility.
I’m really pleased at the product and the great customer service (very knowledgeable and friendly) that Roquemore provided.
This place is really a jewel and the folks that work there are great.
I’ll definitely be shopping there more often .

Noah L.

Let me start by saying that I’ve been a loyal customer here for 5+years and have always tried to use roquemores when possible. I don’t mind the higher price point because the employees are knowledgeable and friendly. Over the last six months, I’ve seen a gradual decline in service and this is no longer the store I used to love. Lots of new employees that have no clue how to help you find parts or follow through with what they say they are going to do. If you call to check availability on something, you are literally left on hold and forgotten about. If you call to speak with someone in parts and service, they typically take a message and then no one ever calls you back. God forbid you need any sort of parts to repair your stihl equipment after 5:00 or on the weekends. The employees defer everything to the ONE parts guy that works in service. They can’t even get you a filter or fluids because they don’t know where to find them or how to manage their inventory. I hate leaving such a low review on a local business but this is the 3rd time I’ve called them and still haven’t heard anything. If you go into the store and share your experience you’re met with excuses from the “manager” and there is no accountability from their staff. Save your time and money and go somewhere else.

Kaine D.

This store has some of the best employees I've ever been helped by, they are extra attentive and very helpful! highly recommend to go there for anything you need. the manager Sarah is by far the most knowledgeable, she knows the store like the back of her hand.