Rack Electric - Fort Pierce, Florida

Brian

By far the most problems we’ve had with a routine maintenance service. Cancelled the original appointment via an email. I think a phone call would’ve been more appropriate so I would’ve known the technician wasn’t coming (I don’t check my personal email everyday unless I’m expecting something) and I could’ve rescheduled the appointment for a date/time that would’ve allowed for me to be home. Instead, Rack rescheduled on their own, didn’t tell me about the scheduled service and sent a technician when I was at work. I found out he was coming when he called me that he was 20 minutes away.

We have a privacy fence near the generator so the neighbors don’t have to see the generator. The tech decided to remove the fence and put it back in the ground half ass (would’ve been nice to at least receive a phone call asking to remove the fence or tell me he was sorry that he couldn’t re-install it properly). All the previous tech’s were able to do the maintenance inspections without removing the fence even though I offered. Additionally, when I came home and checked the area there was a bolt on the pathway. I inspected the generator and found that the bolt was from the battery area cover. I reinstalled the bolt and fixed the fence. A unusually poor performance from Rack Electric on this maintenance visit.

Kimandy L.

The gas utility shut off my gas service because they couldn’t find the source of the gas leak inside of my home. It was a scary situation and I called Rack. Their team rushed into work and were able to send a technician in no time. The technician, Travis, worked diligently and was able to find and repair the issue which was in my attic. I’m not sure what I would have done without them. Thank you, Rack for going above and beyond to make sure my issue was fixed quickly!

Vickie G.

Rack Electric is always helpful and professional!! The.tech, Lou, who did maintenance is excellent. This was his 2nd time coming to our home and doing work on our generator. And he is impeccable in his work and clean up. Extremely professional!! I highly recommend Rack Electric and definitely Lou. Thank you

Frances S.

Rack Electric took over for our long time provider One Stop Generator almost a year ago. Very professional, knowledgeable staff. Called ahead before serviceman's arrival. Very happy with this new-to-us company!

Chris S.

I have been using Rack Electric to service my generator & they do a fantastic job. They keep you informed every step of the way. They communicated that they were on they're way to my house and sent by text a photo of the tech. I would definitely recommend the yearly service plan on a generator. It pays for itself with the first general maintenance visit.

Doris H. (.

My technician was Matt. He as always was very thorough in maintenance on my generator. After making my generator looking brand new, he checked it out to make sure everything worked the way it's suppose to. He took his time to completely service the generator.
Thank you Matt and thank you Rack for sending Matt.

Anita S.

We have been very satisfied with Rack Electric. Everyone we have dealt with are helpful, friendly, and knowledgeable. Tanner came out yesterday to do our full maintenance on our generator. He was very thorough and very courteous to us. He is a very responsible guy and does his job very well. We definitely would recommend Rack Electric to anybody needing electrical and/or generator working done.

Bill K.

Robert called and texted before he arrived. The text also had his picture and brief professional background. He was a pleasure to talk to. He conducted a thorough check of our generator. Great service professional.