LMi.net - Berkeley, California

Shawn H.

These guys are great, had solid service from them for over a year with no complaints at a good rate.

Only one unplanned outage in that time, resolved promptly and with little trouble from me as a tech came promptly to replace their equipment.
One planned outage in that time, from 2am-5am so I didn't notice.

Their techs are knowledgeable about networking and generally much more able to help than the ones at larger corporations.

Another thing I'd like to highlight is their excellent customer service. It's possible to reach a human on the phone very quickly and they are usually highly competent. Even more outstanding, it is extremely easy to cancel with them-- at the end of my time with them, I called and had service cancelled before a billing date the next day.

Katie S.

Just transferred my website over to LMI and their support was absolutely amazing. They helped me find all the files to get my site working on the domain and were patient, responsive and FAST!

Lucia R.

Lmi is the epitome of a local, human based service that is responsive, efficient, reliable and relatable. I’m so grateful that I can turn to them when an issue arises. Lmi seems to genuinely care and want to fix your problem. Thank you Lmi

Anapanasati ?.

Local business, using the Sonic backbone. You're at the mercy of the infrastructure though, so you'll need to also deal with AT&T if there's a problem. Would be much easier if they had 24/7 support, but no dice. Just normal business hours (keep that in mind if you have to cancel service and return equipment). Had several problems over 4 years, and often a whole weekend without service until they check messages on Monday morning.

If you get a chance to use their fiber service, that has the potential to avoid all the horrible infrastructure issues that I ran into... Give that a shot.

Service is hit and miss. Some of the people on support know what they're doing, others are not as great.

Always watch your billing if you're told that you'll get a credit for service outages. I never got credit for almost a month of total outages (over 4 years) until I closed my account. On the plus side, the person in charge of that is very friendly and helpful (even though I was stopping service). So they're not malicious, they just have some bad internal communications.

Jane_Vavra J.

These people and their service are great - I only needed a consultant when my knowledge wasn't up to par, and I certainly can't blame an internet provider for that. They are human, not robotic, and I don't have to wait on long phone holds to talk to them. Their rates are decent, and the consultant I use is intelligent and is not constantly replaced. I hope they live long and prosper.

Steve M.

These guys (and gals) are great. Excellent service and customer support, and 1/2 the price of Xfinity for much higher bandwidth. I've purchased Internet services, both business and personal, from a variety of providers for at least 30 years. LMI is the best I've ever had. And, I can walk into their office because it's close, and there are real people that you can talk to. Bonus.

HighSpirits W. M.

Omg!!! I wanted to cancel Comcast because their Internet services costs are outrageous!! One day last year my sister put me on to Lmi.net. Everytime and I mean, everytime the interaction with the employees are professional & pleasant.I recently called to address a connection issue.
Let's begin with Ms Jackie. She has a way of making you feel appreciated & goes over and beyond to make sure your concerns are addressed no matter how many times you need assistance. She gives off a sweet demeanor, down to earth kinda gal with a nice sense of humor.Im sure she is a cute as her personality!😁
Let's talk about the superb tech assistance. Julio is amazing. He is nice, patient and keeps his word. If he tells you he will call back to make sure your service is good..count on it.He called me multiple times until he reached me.🤦🏾‍♀️😂 He gave clear responses to my questions and offered solutions to address the issue. Usually when your experiencing issues with your internet your frustrated and the person on the other end sometimes complicates the situation. Not with LMI.Their willingness to help and get you right is on point.You can tell this company treats their employees like family and not just an employee. It just happens to trickle down to the customers and I appreciate that. Yes! If you need affordable internet service, pls check out LMI!!! Ion if their in your service area but it doesn't hurt to ask💯Thank you Jackie and Julio for the awesome experience! And to all the other colleagues, I appreciate you as well!!
I'm pleased with my internet service and the price is affordable. Now I don't feel like I'm crushing my budget for wifi😂😂

Paul H.

Customer for 6 months, needed a service tech 4 times in 6 months! The service provided is good, but all I heard is that "San Francisco is soooo far away for the service techs to drive", and I never got a response to the last messages I left about my modem overheating and, sure enough, my modem burned out. Not a great company for San Francisco residents- and VERY expensive!