Labcorp - Sewell, New Jersey

Pat H.

This location was over an hour wait for walk-in's and only called appointments every 15 minutes as booked. In the over 1:10 that I waited there, only 1 person that was a walk-in was taken. The lady behind the counter was extremely rude to many of us waiting, and to me as well. When I called her out about it when I hadn't given any attitude, she quickly got even worse. I left before my appointment time due to her attitude. She then, out of pettiness, decided to text me that my appointment was ready over 21 times within the first minute, 16 times the next, 11 4 minutes later and another 7 before I blocked the number. If someone from corporate wants to see proof, I'd be happy to send the screenshots with the time stamps.

I want to mention that I work in healthcare in a field where we get ZERO recognition and often get treated the worst from our patients who assume that their emergent toe pain at 3am warranted a 911 call and transport to us. That being said, I've worked with people from all walks of life, both on my side and the patient's side and I have to say I see why plenty of people already have a predisposition that people in healthcare are rude. The staff at this location and the Fries Mill Rd location are the literal bottom barrel of customer service in their fields.

This location doesn't have enough parking, seats inside nor care to take on the patient load they bring in.

LabCorp needs to gut the staff, retrain the educators/preceptors, and maybe things might change.

B B.

I want to preface this, I RARELY leave reviews, let alone one stars. I understand medical offices are extremely busy.

I came in for a urine drug screen and had a 30 minute wait with walk-in, although anyone that came after me was to be booked several days after (book your appointment ahead of time). My real problem came with Tertia, who was at the front desk and who ended up doing my screening. She was very rude to me and every other patient, including elderly and another patient who was in a hypertensive emergency. When it came to my screening, I was given one minute in the bathroom, hearing her sigh and scoff in the room with the door open to the very loud hallway, before being ushered out by her for failing to provide a sample. I was told I couldn’t leave the building until I retried providing my sample in an hour (understandable). It then took an hour forty instead of an hour before they let me in again, at which point I felt as though my bladder would explode. In the meantime, I watched Tertia be rude to countless other people. I know her job is stressful and some patients aren’t understanding, but most ARE and she puts in no effort to be nice or reasonable to anyone in the waiting room. My whole experience took 3 hours. I will never be returning and don’t advice you visit this location

K L.

I had a very pleasant blood work done here this past Monday. Receptionist and lab tech were very kind and patient. Lab tech was AMAZING! I usually get poked several times before someone finds my veins but she did at the first try. Very qualified! Would def recommend going here 🙂

Kaylie S.

I just wanted to preface, I have never had an issue with any other location. I had to come to this location twice to pick up the supplies for and drop off a specimen sample. Terrible customer service! The same lady at front desk was miserable and rude to me each time. When I picked up the supplies, she wouldn’t give directions on use and rushed me out of the office. The second time she ignored me at the window and when I said “excuse me” she raised her voice at me and told me she was busy. She was incredibly unprofessional and disrespectful. (I have read some other reviews prior to posting mine just to make sure it wasn’t all in my head, but it appears many people have had the same experience with the woman at the front desk - LapCorp should really address this issue).
The drop off process for my sample was ridiculous. You have to check in and wait with the rest of the patients who have appointments (as be per the woman working the front desk). She wouldn’t allow me to just drop off my sample and made me late for my doctor’s appointment I would have been on time for.

Jenna W.

I’ve come to this labcorp a couple times and usually I have a bad experience. this time I went right back, and my phlebotomist Denise was great and so sweet. give that women a raise because I don’t usually get a pleasant people at Labcorp.

Eric P.

Walked in no appt for getting bloodwork done. Used the checkin kiosk. Sat down, waited about 8 minutes. Lady got me in and out in maybe another 10 minutes. Quick, nice and easy.

carlos D.

This LabCorp it's the worst from the worst.
Over 1hr20mins and nothing than rude treatment and zero communication. Are they the ones doing me a favor? Or I'm the one paying them for this!!!

Tom R.

My experience was unprofessional and inconsiderate. After being forced to schedule my test on-line (they don't answer the phone) I was given a 4pm Friday slot. When I got there, they were closed for Good Friday-NO call, no email, no anything. Forget Labcorp.