J-Tech Digital, INC - Stafford, Texas

Dave W.

We use the J-Tech H264 Video Encoders and they work great! We have added the multi-channel encoders to our system and had a few questions on these and Jewel has be awesome to work with! We requested a few changes to the Web UI and Jewel had these implemented and ready to go in a few days. Any time I reach out for any technical help I receive a response either that day or the very next day.

R S. E.

The support team was a great help with my technical issues. In these days of off shore tech support the friendly direct connection and professional communication was a big contrast to some of the other vendors I deal with.

Greg G.

My setup at my house was a little unconventional, yet Jon and team had an all hands on deck effort and even worked late hours in order to make sure it got set up. Their customer service was flat out awesome.

Their AV over IP product works flawlessly. Even my non-Tech savvy wife navigates through it with ease. I highly recommend J-Tech.

Nodie W.

I am definitely not a tech person. Jewell did a great job for me!!! I was able to send her pictures of my old equipment to replace with j tech digitals. She spent over a hour and a half on the telephone walking me through every step. Can’t give her enough praise!

Arun K. R.

The customer support is so good. My experience is regarding ergonomic mouse issue and the response was so quick and solved my issue also with in less than a week. Thank you Jewel.

Rusty G.

Purchased the JTDHDEX-1 through Amazon which worked wonderfully, but the receiver eventually gave out. I reached out to tech support and they got me a replacement for the whole unit with no trouble on my end at all. Quick replacement and friendly service from Jackson F. This wasn't the first item I've purchased from J-Tech and it won't be the last.

SMOEAST C.

I received feedback from another church technology administrator about J-Tech in reference to connecting HDMI inputs/outputs together without having to remove cables. Initially, I thought it would be too complicated or expensive, but without question it was well worth the investment.

We are a smaller church that uses a J-Tech 8x8 HDMI matrix to connect the following inputs:
1) Chromebox that is in the front by a deacon
2) Camera (Altar View)
3) Camera (Church View)
4) Windows Machine in a separate room
5) All-Cast (Wireless Stream)
6-8) Extra

Are output devices are:
1) Church TV's (front)
2) Church TV's (middle)
3) Church TV's (back)
4) Classroom TV's (using a splitter)
5) Technology Room
6) Wireless Matrix Output (use it to move a portable TV wheeled system)
7) Aux device for testing
8) Extra

As you can see based on my setup, I am actually using different J-Tech devices (matrix, splitter, and wireless HDMI dongle). In addition to the great products that have been easy to use (include online/mobile app access to the matrix), their support is even better. I have contacted their support over 10 times in the past year to ask about functionality/compatibility, and they are absolutely amazing. They are genuinely interested in supporting us in whatever capacity they can. One of our conversations even lead to improvements that we can make on our streaming, which we were able to implement/execute with their help. I cannot say enough about J-Tech Product and Customer Support. I highly recommend using their products.

David G.

Tech Support is amazing.

I had difficulty using this device to stream digital audio from a Roku device to my stereo receiver. During a long email exchange, Jackson F. from J-Tech helped me to debug the problem. I really appreciated his patience and thoroughness.

In case others have a similar use case, I had success when I navigated in the Roku menu to Settings > Audio > Digital Output Format > Custom, and I set the audio format to be "Dolby (Dolby Digital)"