IT Retail - Riverside, California

About IT Retail: A Premier Software Company

IT Retail, located at 191 W Big Springs Rd, Riverside, CA 92507, United States, stands out as a leading software company specializing in IT solutions tailored for retail environments. With a phone number available at 951-682-6277, potential clients and partners can easily reach out for assistance or inquiries.

Key Features and Services

The company's specialties lie in providing robust software solutions designed to streamline retail operations. Their expertise ensures that businesses can efficiently manage inventory, customer relations, and sales processes. Among their notable services are:

- Custom Software Solutions: Tailored to meet the unique needs of retail businesses, enhancing productivity and customer experience.

- Technical Support: Recognized for its high quality, including appointments that can be made online, ensuring convenience for all clients.

- Accessibility: Committed to inclusivity, IT Retail offers a wheelchair-accessible car park and a wheelchair-accessible entrance, making their services available to everyone.

The average opinion on Google My Business is a commendable 4.5 out of 5, reflecting a strong track record of customer satisfaction. Several reviews highlight the exceptional service provided by staff members like Harry, who has been praised for his clear communication, problem-solving skills, and willingness to go above and beyond. Clients appreciate the step-by-step guidance and thorough explanations that ensure they fully understand and benefit from the services offered. This level of customer care and technical expertise has garnered numerous positive reviews, underscoring IT Retail's commitment to excellence.

Additional Information for Interested Parties

For those considering engaging with IT Retail, it's beneficial to note that the company offers flexible appointment scheduling options, including online booking, to accommodate various schedules. Their dedication to accessibility and customer service sets them apart in the competitive software industry. Visitors to their location or those interacting with them remotely can expect a professional and supportive environment.

👍 Reviews of IT Retail

Alex R.

5/5

Harry did an excellent job helping my business with a technical problem we had going on. He spoke clearly and understood my problem as well as resolved it. Thank you!

BOLIS F. M.

5/5

Excellent Tech Support provided by Harry! He went the extra mile to help me program promotions in the POS system as well as other very useful features. Thanks Harry!!!

Baba's I. M.

5/5

As always POS never disappoints with their customer service. Harry was a sweetie. he helped step by step and was through in his explanation to what I was asking. He went above and beyond! Thank you so much for a educational troubleshoot.

Amanda &. G. H.

3/5

Ravi was very helpful. We seem to have an on going issue with this point of sale, and he took the time to do additional steps to fix the problem and not just make fix what I had going on at the time. Hopefully he has done these steps so we don't continue to have this problem. He was very helpful and nice to work with.

Luke W.

2/5

Support is very slow (often times a nightmare). They will also increase billing year after year without prior approval and regardless of the terms of your initial contract. When you call to get the billing increases reversed you get put in an infinite phone loop and it is nearly impossible to speak to the accounting department.

Carrie G.

4/5

My first day using the software didn't go as smooth, shocker! But I called support and a kind voice answered and his name was Harry. I was literally panicking, cause I was 20 mins away from opening and my touch screen and customer display was not working. Harry was so calm and kind and just had this relaxed vibe about him, that I immediately was cool and calm. Harry was able to get it to finally work, with 2 minutes to spare before opening. The support team at IT Retail was responsive, the reason for the 4 stars was the after hours support was not so much!

Christine C.

5/5

I called IT Retail Support when I could not get into our POS System due to a password request. It took a total of 10 minutes for Harry to help me take care of that problem for all of my registers. He was kind and professional. I love reaching out to the IT Retail Support team. They're always very friendly and helpful. Any issue that arises, they are just a phone call away and take care of all your IT issues.

Robin S.

5/5

Harry has helped us at Get Healthy multiple times and is amazing! Incredible patience and knowledge. Great experience for what could be a stressful situation.