Innovative Express Care - Chicago, Illinois

Antoinette C.

In need of Urgent Care to fund they accept walking. Sat afternoon, I walk in and the atmosphere is welcoming. The ladies at the desk are welcoming and get right to assisting you. I filled out paperwork (first visit there), took a few minutes to call me in. From walk in to walk out I encountered 4 people and they all made me feel welcome. Asked the proper questions amd explained all needed for care.

Olivia K.

They’re always nice and patient. Always answer my messages + questions and it feels like they actually care. They’re quick and to the point. I’ve never had to wait long at all when I’ve made an appointment.

It’s nice that they mask during the visit too! At least they have for me.

Michael K.

Great experience. I pre-registered, so when I went in they had my information. Super quick check in. I went for a flu vaccination, they had it ready for me. It was an 8:30 appointment and I was finished and out the door by 8:32. Friendly staff and expert nurse. She was super fast, I barely felt anything. I will definitely go back for any medical needs.

Heidi W.

This was my second visit at Innovative since after Covid. I scheduled the appointment for the next day (nothing was available same day) My experience was great! The check in is easy as a returning patient. I waited no time in the room for the doctor. She is patient, offered options, explanations and took the time with me that was needed to make a plan of care. I would recommend this location if you’re acutely ill.

Hiragana A.

Reception was nice but the doctor, while being polite, was not as helpful. I could not tell if I had hemorrhoid or rectal prolapse. The doctor did not give any initial examination but simply asked a few questions and referred me to a specialist. There seems no point in going to this place in the future. One of the reasons people visit ER and urgent care is to see if a specialist is needed or not.

V M.

Hello thank you so much to all the staff for their patience and caring ways, this place is very clean and respectful I truly appreciated the care because at the end of any day when a patient isn't feeling well this is the place to get healing hands; and to Lindsey, Ashley Pa, super understanding and great work even from the young man who worked along side of her on 1/6/2025 from x-ray tech very awesome care. Again I appreciate the love this wasn't my first ride with them I came in during the COVID-19 pandemic in 2020 and they where there. Thank you and God's blessings and favor always Team Innovative Express Care on Ashland.!!!☺️❤️👏🏼👏🏼👏🏼👏🏼🙏🏼🌹

Amelia P.

Everyone was very nice and seemed genuinely happy. The staff frequently asked consent when touching me. I felt like they really took the time to give me care and explore all options.

Rocky M.

Always friendly staff who listen with compassion. My favorite option for a local clinic that is courteous and professional. They prioritize the patient in an authentic manner.