Furnish It - Lumberton, Texas

anthony P.

The staff was more than helpful and accommodating! My first time shopping there and it was made easy, their staff was knowledgeable and had answers to my questions. Will definitely consider them for the next time!

Amanda H.

I thought it was going to be an exciting day getting this new piece of furniture and delivered in the same day. Delivery guys were nice. After delivered and they left I noticed the wood chipped on the front right corner. Continuing to look I found another chip. I immediately called to let them know. The sales person that checked me out was unavailable to talk right then so I discussed it with another sales person. I was given three options. First, return it and take the one that was on the show room floor. I had already looked at this one and there were some scratches and rough wood spots on it and choose to go with a new, wrapped one. Second option is to having someone come to my house and repair the spots. Third option is to return it completely. I like this piece and really want it and don't care for any of those options. Just disappointed I paid for a new piece, delivered with these damaged spots. At least offer to refund the delivery fee. The reason I say this is because I walked around outside looking and found the chipped pieces of wood in my driveway. The courteous thing would have been tell me this happened and let me decide what to do instead of delivering and leaving.
Not quite sure this is the place to shop and leave feeling good. I went here first looking for living room furniture and ended up finding the same sectional couch at a much lesser price at Home Furniture and they worked with me on the price paying it in full they gave me a discount price for that. Here every answer to my question was NO. There were no options in helping out the customer.
Lastly, we arrived here at 9:49am. As I got out of my car I noticed the car next to me was running and there was a person sitting in it. We walked to the front door to find it locked and the sign stated they open at 10am. When 10am came up the person in the car next to me got out and proceeded to go unlock. Just being friendly and courteous why didn't he tell me they didn't open till then instead of letting us walk up there just to turn back around and come back and wait.
I am a very observant person so my experience here and how I felt shopping here was not as successful as I would have hoped. Really disappointed no one even called me to begin with to make sure I was happy with it after the delivery or even the original sales person calling me back after hearing about my unhappiness of the chips.

Clayton H.

I recently purchased a reclining sofa and loveseat for our home theater from this store, and I am absolutely delighted with the entire experience! The quality of the furniture is top-notch—comfortable and perfectly fits our space. The salesman was incredibly attentive, offering great suggestions and showing immense patience as we made our selection. What impressed me the most was the flexibility in pick-up and delivery options; they offered same-day pick up and were willing to deliver and set everything up, even if it meant disassembling the furniture to fit it through our upstairs doorway. Highly recommend for anyone looking for high-quality furniture with outstanding customer service!

Taciana S.

Beautiful furniture but terrible estimation on the delivery of furniture. We were told four weeks however when we called after three weeks to solidify delivery we were told an additional 6 weeks! The sales person was disconnected and offered no relief for our inconvenience. We had to ask to speak with a supervisor. If you are spending almost 4,000 on an item, some understanding and willingness to offer a discount would have been appreciated.

Update: they offered a discount on the floor model. 🙂

randall H.

Be careful! I went in there yesterday to look at sofa sets and a dining table set. I found 2 sets I liked. I came home and measured. I went to the website to browse before I called in case there was something better I might have missed. I came across the sofa set and table set each at a reduced price. I thought wow the price went down a lot since yesterday. I added the items to my cart then compared them to the pics I took yesterday and it was the exact ones the numbers matched perfect. They also are identical. I called Amanda and told her what I want and mentioned the online price I found. She told me they could only give me that price for the table. The sofa set was not the same one as in the store. I explained it is the numbers match and the picture is the same product. She was taken back that I had matched the numbers and said she would get back to me. They tried to tell me it is not the same and they are using a different manufacturer now so they just look alike. The matching numbers is just for them it doesn’t mean anything. While on the phone they fixed the website removing that sofa set entirely and also changed the dining room table set from 1999 to 2099. She said I will call the owner and get back with you. She called back and he said no because he would make no profit off the set.

Curtis S.

Spectacular selection and the most helpful professionals I've ever dealt with. Highly recommend. And as a bonus, they gave me a free ($5000.00) t shirt !!

Katie J.

We recently purchased a brand new bedroom suit! Sales staff were friendly and knowledgeable, they also didn’t hassle us the entire time we were in store. Delivery guys were also great, they were in and out within 30 minutes. We couldn’t be more happy with the service and quality of our new furniture.

Mary R.

We love our new sofa with incliners we bought from U furnish it. It is so comfortable . We had recliners. The room was so crowded. This opened it up and we are so comfortable.