Feedback Company - Utrecht

Fred

Feedback Company has a very questionable business model:
they have no interest to serve consumers and are paid by their clients, which are companies that want to achieve high satisfaction scores so that visitors think they have a good reputation. They will make sure that you as a company with not a perfect reputation, will still be able to get a good reputation. Thanks to Feedback Company's T&C's, or 'house-rules' , they will delay or remove negative consumer feedback, report it to the company in question, which puts consumers trying to post honest negative reviews in a massive disadvantage.

Ramses Yachting Gulet charter yacht charter Turkey

As a client , we have agree to take service from #feedbackcompany ( established in Holland ) on March 2019 . We done all that they request to publish feedback questions to our clients to control our quality . The #feedbackcompany didn t make a nice work and only they send 20 invitations to our clients between hundreds. We ask to the company many times for a information but they reply mails very late .Immediatly we requested to cansel our membership and erase our data . Even we request (written and on phone ) many times to cansel our membership ; the company keeps sending us new invoices for the service we never get . We didn t take any service from this system . No one see , No one made a comment . And about a mount they are climing for the 117€ payment for nothing , and the way that they clim the payment is treaty . ( Unless you make payment , we will give yous invoice to Omnicas colletcition agency in Breda ) Even we have no idea who are they and we send many mails to learn about it . After that much mail someone replied finnaly . Today we told them to make payment then we will complain , we take our answer after our calls to Feedback Company . Today we made their payment and send them email and take the confirmation . We are surprised for such a way to take money from their clients for useless service . Becareful while you are trying to get ideas for your quality from your clients if you don t want to throw your money to the rubish bin as we are . ? We have all mails , payment prof and all the rest details . We can share all details if nessasary
#feedbackcompany

Willem Jagtman

Expects you to be grateful that they're not charging extra for a connection with Shopify, eventhough the connection isn't even working!
Now I get to pay extra to catch up on the reviews that weren't send because of the connection not working.

James F

This is a shady business. A scam.

They collude with different companies. When you write a negative review for, say company X, they share the review and your email address with company X. They have no concern for safety, security and privacy of their clients.

Do not do business with this company or even use it.

Edit: The company X that I had wrote a review about, obtained my email from Feedback Company. They wrote me a threatening email. Does Feedback Company supports such aggressive goons in favor of individual customers? If I tell you this, would you remove that business from your website? Of course not, because underneath all of your legal talk in your reply, you only care about profit at any cost, even at the cost of safety of customers.

Z

They are a scam! They dont publish the reviews with lower than 3 star so they make money by basically showing fake positive user experience for the companies.

Felippe Pereira (E-commerce na Europa)

Great!

Quizzzit

Super service!

N A

Super platform