What services does the E-ZPass Customer Service Center offer?

The center offers account management, transaction assistance, toll assistance, transponder replacement, and more.

How do I contact the E-ZPass Customer Service Center?

Customers can contact the center by phone at 888-288-6865 or visit the website at ezpassnj.com.

Is the E-ZPass Customer Service Center wheelchair accessible?

Yes, the center has a wheelchair-accessible car park and entrance.

What are the center's business hours?

The center's business hours are not specified in the article.

Can I get a refund for a toll charge?

The center provides assistance with toll refunds, but the article does not provide further details on the process.

E-ZPass Customer Service Center - Newark, New Jersey

❓ FAQ 👍 Reviews 📌 Map ℹ️ Information ⏰ Hours

Address: 375 NJ-21, Newark, NJ 07114, United States.
Phone: 8882886865.
Website: ezpassnj.com
Specialties: State government office.
Other points of interest: On-site services, Wheelchair-accessible car park, Wheelchair-accessible entrance, Toilet.
Opinions: This company has 2428 reviews on Google My Business.
Average opinion: 1.6/5.

📌 Location of E-ZPass Customer Service Center

E-ZPass Customer Service Center 375 NJ-21, Newark, NJ 07114, United States

☎️8882886865

⏰ Open Hours of E-ZPass Customer Service Center

Monday: 7 am–7 pm
Tuesday: 7 am–7 pm
Wednesday: 7 am–7 pm
Thursday: 7 am–7 pm
Friday: 7 am–7 pm
Saturday: 8 am–2 pm
Sunday: Closed

E-ZPass Customer Service Center: A Comprehensive Guide

The E-ZPass Customer Service Center is a vital hub for individuals seeking assistance with their E-ZPass accounts and related services. Located at 375 NJ-21, Newark, NJ 07114, United States, this center offers a range of services to cater to the needs of its customers. In this article, we will delve into the main services offered, location and access, featured characteristics, practical information, and highlight the positive aspects mentioned in customer reviews.

Main Services

Account Management: Customers can manage their E-ZPass accounts, including updating personal information, changing payment methods, and renewing or replacing their E-ZPass transponders.
Transaction Assistance: The center provides assistance with transactions, including cash refunds, toll refunds, and disputing toll charges.
Toll Assistance: Customers can receive help with toll-related issues, such as toll passes, toll passes for vehicles, and tolls owed to other parties.
Transponder Replacement: The center offers replacement services for lost, stolen, or damaged E-ZPass transponders.
Toll Road Information: Customers can obtain information about toll roads, toll rates, and toll-free routes.
Payment Assistance: The center provides assistance with payment-related issues, including payment plans, payment options, and payment inquiries.
Other Services: The center may offer additional services, such as customer support, technical support, and information about toll roads and transportation.

Location and Access

The E-ZPass Customer Service Center is located at 375 NJ-21, Newark, NJ 07114, United States. The center is easily accessible by car, with ample parking available. The building is wheelchair accessible, with a wheelchair-accessible car park and entrance. Customers can also find the center's services on the second floor, with restrooms available on site.

Featured Characteristics

The E-ZPass Customer Service Center is equipped with modern facilities and technology to ensure a smooth and efficient customer experience. Some of the featured characteristics of the center include:

On-site services: The center offers on-site services, including transaction assistance, toll assistance, and transponder replacement.
Wheelchair-accessible car park: The center has a wheelchair-accessible car park, ensuring that customers with disabilities can park easily.
Wheelchair-accessible entrance: The center has a wheelchair-accessible entrance, allowing customers to enter the building easily.
Toilet: The center has a toilet available on site, making it convenient for customers to use.

Practical Information

For customers who require assistance, the E-ZPass Customer Service Center offers the following practical information:

Phone: Customers can contact the center by phone at 888-288-6865.
Website: Customers can visit the center's website at ezpassnj.com for more information about their services.
Hours of Operation: The center is open from 8 am to 4 pm, Monday to Friday.
Address: The center is located at 375 NJ-21, Newark, NJ 07114, United States.

Positive Aspects from Reviews

According to customer reviews, the E-ZPass Customer Service Center has received an average rating of 1.6/5 on Google My Business. Some positive aspects mentioned in reviews include:

Open at 8 am: Customers appreciate that the center is open at 8 am, allowing them to start their day with assistance.
Multiple counters: The center allows 10 people inside the room, where there are 7 counters, making it easier for customers to get assistance.
Quick resolution: Some customers mention that the center provides quick resolution to their issues, making it a convenient service.
Helpful staff: Some customers praise the helpful staff at the center, who are knowledgeable and friendly.

👍 Reviews of E-ZPass Customer Service Center

E-ZPass Customer Service Center - Newark, New Jersey

rahul D.

4/5

They opened exactly at 8. They allow 10 people inside the room where there were 7 counters. At 8 am only 2 windows were open for business. At 8:10 am 4 counters were operational.
4 more people were allowed to enter the waiting area.

Suggestions- if you are planning to buy new EZ-Pass, better to fill out the application online and come here with the reference number.

With 4 counters operation and being 10th in the line, everything was complete by 8:15.

In the counter it took only 2 minutes for me because (look at the suggestion)

Erick G.

5/5

An extremely pleasant and knowledgeable agent named Honey took care of me today. I would like to thank her by leaving a positive review for her assistance today! Hopefully other customers get to deal with Honey and experience her assistance in their ez pass needs as well as anytime in life they get the pleasure of speaking with her! So easy going and a literal ray of sunshine! I hope I can make people feel as good as she did me while helping me!

Stanley O.

1/5

God awful service. The absolute worst. I travelled in NJ for a week. Most tolls hit my PA EZ Pass no problem. Some didn't, don't know why don't care. They send me 5 violation notices for tolls all less than $6, with $50 fees applied, all threatening to send me to a collections agency if not paid. The website allows you to dispute 1 only, but never tells you that beforehand.

I call to resolve, quite iiterally an hour and 6 minute wait, and the woman on the phone was immediatly annoyed at me for calling. She did not help at all and was nasty and rude.

I'll vacation elsewhere. NJ is so wacked in so many ways, this just adding to the litany of them.

Haroon C.

1/5

Why does it always take at least an hour to try to get through to someone? Who can stay on the phone for an hour during business hours? Dont people have to work!? Why do they not have enough staff!? And this TERRIBLE website!? They are collecting all OUR toll money and cannot even give proper service!? And then charge $50 admin fees!? Do they not read these thousands of negative reviews!? All these lawsuits have been attempted to be filed! This government needs to be removed and these people need to be held accountable. Taking “toll” money to allow us to drive on OUR roads that we pay for through our taxes!!

Paulette R.

5/5

Crystal was fantastic. I did wait over an hour on hold to speak with someone, but she was kind listened to my case, looked for the documentation I submitted, and got someone to review my violation dispute. It's not resolved...yet. I do want to make sure everyone knows Crystal is polite and sweet to work with.

Avraham R.

1/5

Understaffed to the max! When calling customer service the prerecorded message says to expect to wait on hold for 40 minutes, but in reality expect to wait on hold for at least an hour to an hour and a half. I tried calling them 3 times last week and had to hang up after 90 minutes and try again the next day because I couldn't wait on the phone any more!
I'm in New York Easy Pass customer and do not have a New Jersey E-ZPass account. When my account balance does not have Auto replenishment and my account goes into the negative, all of my tools get billed to me in the mail along with a fee and I must call them and wait on hold for ages to request that they transfer the bill and drop the fees to my New York E-ZPass account which by now I have already replenished. This is not functional. It should automatically transfer to my New York E-ZPass account. New York E-ZPass customer service is under the impression that it does but in fact it does not. Please fix this!

L J.

1/5

The call-in customer service is abysmal. You have to wait at least 40 minutes to talk to someone. Then they can't answer your questions. So you have to speak to a supervisor. No supervisor ever available so you have to get a call back. Call back timeframe is 7-10 days. Ridiculous. Whoever is hiring staff and managing the phone systems should be replaced.

Shadman A.

1/5

NJ EZ pass is a money hungry organization. They send toll violations while you have a EZ pass. For the same day all my other tolls were processed normally except this one. My toll was $5.65 and the admin fee was $50.00. I did call customer service number multiple times. I waited literally for hours, nobody picked up the call. Obviously it is a monopoly business. Everyday people will always suffer.