ETV Software - Tyler, Texas

Andrew S.

We’re based in San Antonio and recently needed on-site support for a client in Tyler, TX after one of our access control devices was damaged. I reached out to ETV Software and spoke with Tana, who was incredibly helpful and professional from the start.

They coordinated a technician to handle the install of the replacement device, and the entire process was smooth and efficient. Their team charged a fair rate, didn’t tack on any extra trip fees, and most importantly, the technician they sent did a fantastic job. Our client had nothing but great things to say—he was friendly, efficient, and communicated clearly throughout the visit.

It’s rare to find a partner that you can trust to take care of your clients like you would, and ETV absolutely delivered. We’re grateful for their support and would highly recommend them to anyone in need of IT or technical services in the Tyler area.

chris A.

The folks at ETV are freakin awesome. They saved both a laptop and a desk top that had been hacked and held for ransome. They solved the issue and saved my content on both devices. Thank you so much.

Connie D.

Horrible customer service. Did nothing but take my money. They kept my computer overnight never even looking at it just put it on a shelf. When I asked for a copy of agreement was told they would email it. They did not. Called and was told they would. They did not. I called again and she said she would. They then sent email without it. I called and she had a bad attitude. Said their techs were working to be able to email it and to come get my computer. First they were able to email because I got an email from them just not with the attachment. Getting rude when someone is asking you to do what you said you would do is not a business I want to deal with. And then not giving me my money back when they never even looked at it is stealing in my opinion.

. . . Reply to your reply. I did not expect it to be overnight service. I asked for the agreement and when it was not given I was told to come get my computer. As far as paying for service to check in, diagnose and sourcing parts, that would have been fine had that happened. Only what happened was: she picked it up, walked a few feet, put it on a shelf and less than 24 hours later, reversed that. While I understand time is money, those few steps were not worth what you kept. Had you looked at it at all to try to diagnose it, I would have said okay but again, a few steps were all I got other than bad attitude and that is unethical in my opinion.

seth

I took my laptop here for a screen issue a few years ago just to get it back with a little light bleeding on the side but also didn’t work without the charger. I was charged over 200 and wasn’t satisfied. Now I’m taking IT classes and went into my laptop recently just to realize they left my battery unplugged from the motherboard! It wasn’t even close to being plugged in the plug was just hanging there loose on the motherboard.

Ronald L.

ETVSoftware delivered excellent repair service for my wife's Dell laptop computer. I trusted my gut not to let the few low reviews deter me from choosing them to look at and estimate my repairs. From the time I was greeted in the lobby by the ladies at the front to the excellent status updates from my Technician Luke, I knew I was in good hands here. The pricing was very fair and in my case they worked with me regarding my own purchased parts that was not used. This review is not based on my feelings but the excellent service and all around experience I had. I highly recommend giving this business a chance if you want your equipment repaired correctly and in a timely matter.

Luciana J.

I see someone else was charged an expedited fee of $20 9 months ago, but I was quoted a price yesterday of $65 for them to look at my laptop to see what type of battery it needed before it could be ordered and repaired. However, I used Speedy cell phone and laptop repair in Athens, TX, who only needed to flip the computer over to see the model number on the bottom to order the correct battery. Glad I did not go with ETV because in this instance I feel mistreated. Just doesn’t seem like an honest business practice or way to treat customers. 🙁

Jose E.

Great staff very friendly and knowledgeable. Called them up they gave me an estimate and in few days had my laptop back in working order. Hard drive had gone out and ended up upgrading to 970evo plus, and the difference is astronomical. System boots in a matter of seconds and she is fast.
Extremely satisfied with the time frame and the work done.
Highly recommend to anyone looking for a repair on their pc or upgrade these guys are the go to.
Special thanks to Jesse the tech who took care of me thank you.

Javanica S.

The service was just unacceptable.
They have extra fee just to look at it. The cost of expedited for someone to look at it as a diagnostic.
Apparently, they can’t even figure what was wrong with my Dell laptop where the attached screen for touch screen part. All they needed was the part to process to replace because it was kinda lose and can’t close the top lid properly.
They didn’t even refund me back the expedited fee or whatever. I lost $20 but all I’m saying in here just to show that some people don’t know what they doing and I don’t know why people still go to them to fix their stuff.