Dr. Networking Computer Service - Ashland, Oregon

Will C.

Unprofessional, expensive, and nonfunctioning.

I brought in a Lenovo laptop that wasn't charging. I had to call repeatedly and excessively to get progress to be made. I was forced to pay for the battery separately. The communication was poor. The total cost was about $180. It took over 3 weeks to get my computer back. After a few days, my computer stopped charging again. I have been frustrated with them for the month since the ordeal began.

Jackie R.

Wowsa! Miles & his team did everything they could to get my 9-year-old MacBook & my husband's 2018 laptops going after they started crashing. they were so reasonable and kind and open about everything It's always a pleasure doing business with them. They're right here in Ashland and have been wonderful when my keyboard started going I was able to get a very inexpensive Extra keyboard from them. When I drop the Laptop and the screen broke they replaced it as soon as they could. I've been going to the Dr. for many years. Highly recommended. I think they were ranked very high in the "best of Ashland" and that's when I first tried them out. Thanks!

Lisa H.

My experience with diagnostics and repairs at Dr Networking Computer Service has been fabulous! They not only saved my computer hard drive, they spent a lot of time with me answering questions about hard drives, storage, backup, cloud and the merits of PC versus Macintosh. I think the two men I interacted with were named Sean and Miles. I would recommend them to anybody! This is the second time I have used them and both experiences have been wonderful. They are open, honest and objective and can make someone who is not a computer nerd feel right at home. They are definitely my go-to for any computer issues.
Matthew McKinnon and Lisa Herrald

Patrick F.

I went in with my partner to get a broken screen on a laptop fixed. Miles originally said it would take 5 business days. We waited 7 business days before reaching out to see if the computer was done. He said it wasn't and the screen hadn't arrived. Of course thats okay, so we gave him another week before reaching out.
I called two days in a row and when i was finally able to reach him, he said the screen had been sent to a different address then gave me a separate excuse the second time. Most times I called his assistant Shawn answered and informed me he was out of office. Whenever I called at the times he said he would be back, he was still out.
He charged us $300 and when we got the laptop back the camera was no longer working. He said he could put the old shattered screen back on and give us a refund, or he could charge for another replacement.
I watched him google "MacBook system error camera not connected" in front of me then shut the computer on and off a bunch and claim "he couldn't work with us watching him." If this is the work he charges $200 labor fees for, then you are better off doing that yourself at home.
They clearly do not actually know what they are doing and are not well managed. He never had anything written on a calendar and always forgot who we were. I work a job where I see over 100 new faces in a week, not including all of the people i interact with on the phone. I may be horrible with names and faces, but I can recognize when Ive talked to someone before and not act like theyre talking nonsense. This was the most disrespectful and unprofessional place I have been in. I could go on and on...

EDIT: reading the other reviews, it is clear that people who have actually had business here have had horrible experiences. The good reviews all seem forced and like a friend or colleague wrote it. Or it was more than 1 year. ago. If they were ever good they must have gone downhill fast.

Blach L.

A friend experienced an over-long delay for a part that was mis-ordered, and their website Contact & FAQ pages seem to not work for weeks. Can we trust a computer outfit that doesn't even have a functional website? At some point they must have earned a reputation, but what happened?

Patricia M.

I made an appointment for Miles to come to my office to look at my printer to hopefully find a paper jam, which I was unable to fine. We made an appointment for the next day. After waiting for 35 minutes for him to arrive, I called him. I recalled talking to me and after going into his records, stated that he had written down the appointment time but not the date. He agreed to come by my office in an hour and a half to look at my printer. He was unable to find a paper jam and after trying to resolve the issue, thought that it was a sensor issue. He told me I likely needed a new printer. He wanted to sell me a new printer, which he could set up for me the next day. I told him that I'd need to think about this. While he was there, I asked him to look at an issue I was having with my Microsoft Word program. He did, but was unable to resolve it that day. We had some scheduling issues for the following day, primarily on my end. However, we arranged to schedule an appointment to do a remote correction of my problem over a window of time on a specific day. I let him know that it needed to be done in this window of time, as I have clients to schedule. I never heard from him. I was planning to purchase a printer from him, but that's not going to happen now and he's lost my business for good forever. He seems really unreliable.

Dotty R.

Miles is AMAZING!! He worked with me and he was very patient and nice. Only computer store that I will work with.

alex K.

Miles and the team at Dr. Networking have been wonderful to work with! Miles has created a new server for us and transferred all the data over from the old server seamlessly and with little down time. He manages all of our servers, computers, VPN connections and makes sure we are up to date with the latest software. We are in sync and running smoothly without any issues thanks to Miles and his team! Need a reliable and trustworthy company to handle your IT needs? I highly recommend Dr. Networking, there isn't anything they can't do!!!