Digital Federal Credit Union - Waltham, Massachusetts

Digital Federal Credit Union: Your One-Stop Shop for Financial Solutions

Located at the heart of Waltham, Massachusetts, 130 Lexington St, MA 02452, Digital Federal Credit Union is a premier financial institution that has been serving the community for years. As a member-owned credit union, DCU offers a wide range of services that cater to various financial needs, making it an excellent choice for individuals, families, and businesses.

Main Services

• Insurance: DCU offers various insurance products, including auto, home, life, and health insurance, to protect your assets and loved ones.
• Investments: Invest in a secure and diversified portfolio with DCU's investment services, including stocks, bonds, and mutual funds.
• Branches & ATMs: With over 20 branches across Massachusetts and New Hampshire, and over 30,000 surcharge-free ATMs nationwide, you can easily access your accounts and conduct financial transactions.
• Borrow: DCU provides various loan options, including personal loans, mortgages, auto loans, and student loans, to help you achieve your financial goals.
• Support: Our dedicated support team is available to assist you with any questions or concerns you may have, 24/7.
• Services: Take advantage of our various services, including bill pay, account management, and account opening.
• Membership: Join DCU as a member and enjoy exclusive benefits, including competitive rates and low fees.
• Free Checking: Enjoy free checking accounts with no monthly maintenance fees, perfect for everyday transactions.
• HSA Checking: Open a high-yield savings account to earn interest on your savings and enjoy tax-free growth.
• Visa Debit Card: Use our Visa debit card to make purchases, withdraw cash, and access your account funds.
• Greenlight Debit Card: Our Greenlight debit card offers additional features, including cashback rewards and purchase protection.
• Primary Savings: Save for your long-term goals with our primary savings account, offering competitive interest rates and low fees.
• Advantage Savings: Enjoy higher interest rates and lower fees with our advantage savings account, perfect for building wealth.
• Smart Savings: Our smart savings account offers a unique feature that helps you save money automatically.
• Money Market Savings: Invest in a low-risk investment account with our money market savings account, offering competitive interest rates and liquidity.

Location and Access

Digital Federal Credit Union is conveniently located at 130 Lexington St, Waltham, MA 02452. The credit union is easily accessible by car, with ample parking available in the surrounding area. The building itself is wheelchair accessible, with a dedicated entrance and parking lot. DCU also offers online banking and mobile banking services, allowing you to manage your accounts from anywhere.

For those who prefer to travel, DCU has over 20 branches across Massachusetts and New Hampshire, with convenient locations throughout the region. You can also use our extensive network of over 30,000 surcharge-free ATMs nationwide to access your accounts and conduct financial transactions.

Featured Characteristics

* Member-owned: As a member-owned credit union, DCU is committed to serving the community and providing excellent service to its members.
* Award-winning: DCU has received numerous awards for its outstanding service, including the "Best Credit Union in Massachusetts" award.
* Community involvement: DCU is actively involved in various community initiatives, including charitable donations and volunteer work.
* Security: DCU takes security seriously, with robust measures in place to protect your accounts and personal information.
* Technology: DCU offers a range of digital services, including online banking, mobile banking, and bill pay.

Practical Information

* Hours of operation: DCU branches are open Monday to Friday from 9:00 AM to 4:00 PM, and Saturday from 9:00 AM to 1:00 PM.
* Phone number: Call our dedicated customer service line at 800-328-8797 to reach us.
* Website: Visit our website at dcu.org to learn more about our services and products.
* Social media: Follow us on social media to stay up-to-date on the latest news and promotions.

Positive Aspects from Reviews

Based on 126 reviews on Google My Business, DCU has an average rating of 3.2/5. Some of the positive aspects mentioned by reviewers include:

* Friendly staff: Reviewers praised the friendly and helpful staff at DCU, who were always willing to assist with any questions or concerns.
* Convenient locations: Reviewers appreciated the convenient locations of DCU branches and ATMs, making it easy to access their accounts and conduct financial transactions.
* Competitive rates: Reviewers praised DCU's competitive interest rates and low fees, making it an excellent choice for those looking to save and invest.
* Excellent customer service: Reviewers praised DCU's excellent customer service, including the availability of online and mobile banking services.

Overall, Digital Federal Credit Union is a premier financial institution that offers a wide range of services and products to cater to various financial needs. With its convenient locations, friendly staff, and competitive rates, DCU is an excellent choice for individuals, families, and businesses looking for a reliable and trustworthy financial partner.

👍 Reviews of Digital Federal Credit Union

Destanni B.

1/5

Extremely rude people! I called because I wanted to ask some questions about mortgages and I was told that I needed to come to a branch during business hours. Fine whatever heads to a branch closest one is an hour from me, I check in and waited about 15 minutes. Then this woman came out Janet no pleasantries or anything just “we can’t help you we have no one here to answer your questions you have to call” I told her I did and was told to come in “you did not speak to anyone at this branch we would have told you no” well I did it’s the closest one too me. She was super rude no customer service skills. Can’t tell if you hate your life or your job but neither is my problem learn what customer service is and then maybe try and find something new. LOOKOUT FOR THE INDIAN WOMAN NAMED JANET HER NAME TAG SAID SHES BEEN THERE SINCE 2020 BE ADVISED AND STAY FAR AWAY

Udson P.

5/5

Today I had the pleasure of having Giovanna to assist me and it was a very good experience. She is wise, understanding, patient. THANK YOU. You deserve more than 5 stars.

Levon K.

1/5

Worst tellers ever , bunch of unprofessional tellers behind the glass , their jokes with each other is more important than the customers that are waiting in line. Couple of kids with no respect, they are lucky I did not snap and made a scene in front of everyone. ,, they are lucky I was in good mood

Alfred B.

1/5

Worst location ever. This is two or three time I come here everything is slow. The people on the Desk don't care. Alex Perez looks like he doesn't know what he is doing. He asked me my phone number 3 times to make a deposit? He asked me my membership number as well two times to make a deposit. Long line everyday. What is wrong with you guys?

Enrique R.

5/5

I'm a long time DCU member here.
I mainly deal with the leominster location but recently visited the Waltham office.
While I was at the Waltham located I was assisted by Sairy Ramirez. She was extremely helpful & very informative.
She completed my car loan process quickly. She made my visit to DCU a pleasant one.
It also didn't hurt that she was extremely pleasant to look at .

Harshad S.

1/5

This is the most useless bank that I've ever seen. They just flatly refused to give me a cashier's check via credit union sharing. I've had similar instances in the past when I just walked over to RTN Federal Credit Union and they helped me out in 5-10 minutes.

Don't waste your time going to this bank or this location. I'm not going to go back here again

Phil D.

5/5

I've been a long time member of DCU and today I visited this branch in specific, this young woman named Giovanna walked me through the understandings of so many things! Some stuff I've been struggling with for a while.. she explained the process of online banking in great detail to help me understand and equity loans she really made the process of banking efficient and with a smile! I will be coming to this branch with any of my banking needs and I would recommend this branch to everyone!

Garrett K.

1/5

I have been a member for 17 years, since change over in C-Suite this bank has gone seriously downhill, pretty disappointing. Everything from no virtual account access (up to 16 hours while traveling), long deposit holds and poor customer service (changes to accounts without notification)I have decided to close up shop on DCU - The era of local credit unions is over, online banks offer better service, and technology.