Digital Concepts - Saltsburg, Pennsylvania

Introduction to Digital Concepts

For individuals and businesses seeking reliable computer repair service and proficient graphic design, Digital Concepts presents itself as a local resource in Saltsburg, Pennsylvania. Located at 614 Salt St, Saltsburg, PA 15681, and reachable at 246985650, this establishment offers a range of services aimed at addressing technological challenges and enhancing visual communication. This document provides a comprehensive overview of Digital Concepts, detailing its offerings, location, contact information, and customer feedback, ultimately assisting potential clients in making informed decisions.

Company Details and Specialties

Digital Concepts specializes in two primary areas: comprehensive computer repair and professional graphic design. Their computer repair service encompasses a wide spectrum of issues, from diagnosing hardware malfunctions and software errors to performing data recovery and system upgrades. They cater to both personal computers and business workstations, providing tailored solutions to meet specific needs. Regarding graphic design, Digital Concepts offers services such as logo creation, website design, marketing materials design (brochures, flyers, posters), and social media graphics. They utilize industry-standard software to deliver high-quality designs that align with client branding and marketing objectives.

Location and Accessibility

The physical address of Digital Concepts is 614 Salt St, Saltsburg, PA 15681. This location places them within a reasonably accessible area of Saltsburg, Pennsylvania. It’s advisable to check for local traffic conditions and parking availability before visiting. The telephone number for contacting Digital Concepts is 246985650. While they currently lack a dedicated website, potential clients can find additional information and potentially contact them via phone. The business operates as a standalone entity, focused solely on providing their specialized services. A detailed map can be easily accessed through online mapping services such as Google Maps, offering precise directions and estimated travel times.

Customer Reviews and Feedback

Currently, Digital Concepts has garnered a single review on Google My Business. However, the average opinion received is a concerning 1 out of 5 stars. This suggests significant areas for improvement in customer satisfaction. The single review, while valuable, does not represent a statistically significant sample size. It's essential to acknowledge this low rating and investigate the underlying reasons for the negative feedback. Further investigation into the nature of the criticisms—whether related to service quality, pricing, communication, or turnaround time—is crucial for developing a remediation strategy. The lack of a web presence also contributes to the difficulty in gathering and presenting comprehensive customer feedback.

Other Points of Interest & Service Offerings

Beyond the core services of computer repair and graphic design, Digital Concepts offers a broader range of repair services, likely extending to various electronic devices. While specifics are not publicly available, it’s reasonable to assume they handle troubleshooting and repairs for printers, scanners, and potentially mobile devices. Their expertise in computer hardware and software troubleshooting positions them well to address a diverse array of technical challenges. They likely also provide data backup and security solutions, recognizing the importance of protecting client information. Given their focus on both technical and visual aspects, they may also offer services related to digital media management and content creation.

Recommendations for Potential Clients

For individuals or businesses considering utilizing Digital Concepts’ services, it’s recommended to proceed with cautious optimism, considering the currently low customer satisfaction rating. Before engaging their services, potential clients should clearly articulate their needs and expectations. It’s advisable to obtain detailed quotes outlining the scope of work and associated costs. Furthermore, seeking references from previous clients could provide valuable insights into the quality of their work and service delivery. Given the limited information available, prioritizing clear communication and establishing a mutually agreeable agreement are paramount. Exploring alternative service providers within the region may also be prudent, especially considering the negative feedback received. However, for those willing to take a calculated risk, Digital Concepts represents a locally accessible option for computer repair and graphic design needs. They could significantly benefit from actively soliciting and responding to customer feedback, demonstrating a commitment to improving their service quality.

👍 Reviews of Digital Concepts

Darren W.

1/5

The owner has absolutely no idea what he's doing.

I bought a computer from him for $1,000. It was equipped with an AMD FX 4100 processor, 4GB RAM and a GT 430. Was it worth $1,000? No, not really. But at the time, I wanted a computer that had an upgrade path, not just a manufactured desktop that would trap me in Proprietaryville.

We ended up having problems with it. First of all, we ordered more ram from him to go from 4GB to 8GB. He ordered a stick that was incompatible with the current 4GB stick. After getting that sorted out, we ended up having more problems with the system. It would run for a little while, then it would slow down and stutter, then it would just stop. Sometimes it would lock up, other times it would appear to shut off, except the power button was still lit and fans were still running. We took it to him and he said we must have a corrupt system file, so he wiped the machine and reloaded Windows. As we were not expecting this, we had not done a backup yet. We lost everything. When we got the computer back, I began reloading some of our programs when the problem started again. I called and he said he'd help us out and take a look at it. He said that the motherboard was bad, so he replaced the motherboard, for almost $200! Yet, the problem persisted. I ended up taking the side panel off while it was running and noticed that the CPU fan was doing some sort of funky dance and not spinning smoothly. I told him about this and he put a new fan on the cooler. The new fan did not fit snug and introduced a vibrating sound, although the original problem was gone.

I later rebuilt the system myself after doing plenty of research on how computers work and spending literally weeks making sure that I was buying high quality fully compatible components.