Denver Building Department - Denver, Colorado

Kyle A.

hard to find the words to describe how wildly inefficient this entire department has become. Automated emails have replace real time human interaction...internal departments do not communicate with each other and well documented some pretty lousy attitudes.
Mayor Mike should spend less time mandating the use of pronouns with the staff and focus more the quality of service.

Sammy C.

I wish I could give zero stars. Do you people even know how to do your jobs? It takes weeks to get any reply and then the answer is usually to call another department that also has no idea what they are doing. Do better, my tax dollars pay you and I should be getting better customer service.

Patty H.

By far the worst customer service I had been trying to schedule my final inspection for the last three day via my permit number on the site.

Being kicked off, repeatedly getting and error message tinclesr cache on multiple browser pages as it stated to do , my plumbers have been dealing with the same issues.

Son here on the 3rd day of no successful attempts, I called tontonthidnvia phone sitting in my. Car with out my permit number I'm rudely told he wo.t even bother with out a permit number, forget I may be a homeowner not familiar with this system .

Tried to tell him hime address 3 times and an he interrupted me each tome no number no inspections

Last time I checked our taxpayer dollars are what fund these aholes thus isn't the first time with the issue and probably won't be the last. I can agree that the city has earned its well deserved one star rating

Rhonda T.

Seamless experience. Anthony is a treasure in the building permit department. He guided me patiently through the whole process as I was lost in cyberspace. Thank you so much!

Austin S.

This place has been the worst institutional experience I have ever had in my life.

Denver building if filled with condescending and entitled workers that treat homeowners like idiots for not being contractors. Unclear information from their end backed with defensiveness when the homeowner is trying to gain information.

This building should be completed reworked in their approach to how THEY SERVICE THE PEOPLE. You guys are here FOR US.

Please detach Homeowner permits from contractors permits, and please give a tree/top-down approach to each step. But wait, that would help the people?

Peter F.

Called in with permit questions for an existing electrical permit. My hold times were short at 12:45PM and the friendly Permit intake lady researched the inspection details I needed and then transferred me to the Inspections department and the hold was short again and that friendly fellow helped me understand the reasons of the failed inspection and even got me the information so I could talk with the inspector directly the next day. I can't ask for better service than that. Thank you.

Erin W.

Not helpful over the simplest of things. Portal was down for me this morning, and the lady argued with me about that and made it ridiculously difficult to cancel an inspection. Something she did in less than 30 seconds, with main permit number after repeatedly arguing with me she needed the electrical permit number only.

MJP

As a building contractor in Denver, I can safely say that there is not a single building department located anywhere on the front range that is more woefully disorganized, understaffed and hopeless at efficiency than Denver County. It has been this way for four years now and their excuse is the building boom, yet they have implemented ZERO controls to make the problem better.

The excuse of a building boom is old. All surrounding counties, including swamped Adams County, are coping just fine. No excuse for this garbage at all.

FOLLOW -UP:

Nothing has changed as of 2022. This department is, if anything, worse than it was ten years ago. There is absolutely no sense of ownership from anyone on staff down there. Truly comical in their complete and utter incompetency at the most basic of efficiency processes. Did I mention ZERO accountability for this dumpster fire?

As a professional I would encourage other professional builders who have had it with the Department of Community Planning and Development to direct their complaints towards having the director of this department removed and replaced with someone who can overhaul the department. It has been decidedly worse since they came on in October of 2019.