DealerClick - Newport Beach, California

Ana M.

Hi, we signed up with the company and decided to cancel the service as we couldn’t get proper training and our webpage was never done, requested our refund we have been waiting over two months March 13 2024 we signed docs and we received two calls to try to set up. We requested a full and complete refund on March 19th 2024. We called and emailed two reps neither of them reply the emails. It looks so nice such a shame it did not work for us. We canceled the service and we are still waiting on our refund. Please reimburse our money completely. I am looking forward for someone to reach. It is sad we have do this.

tommy L.

If you're in the market for a dealership management software, you might wanna check out DealerClick. This software has been my trusty sidekick in running my used car dealership for a couple of years now. It's a pretty neat platform that lets me keep track of my vehicles' history, manage inventory, and keep tabs on customer records, leads, payroll and a lot more​​. The learning curve isn't steep at all - it's straightforward and easy to learn, making it perfect for independent dealerships like mine. Plus, it can be deployed on different platforms like Windows, Linux, Mac since it is web based and even on mobile for both Android and iPhone users, so I can access my dealership's data anytime, anywhere​1. They also have a range of training options, from live online sessions to webinars, which I found really helpful when I was just starting out with the software​​. Now, let's talk about the support. One thing I really appreciate about DealerClick is how it integrates with QuickBooks. As someone who has tried a few other software in the past, I can tell you that this feature is a game changer. It makes handling the financial side of things a breeze, and that alone makes it worth considering​. All things considered, DealerClick has been a mostly reliable partner in managing my dealership. It's not perfect - but it's been a massive help in streamlining my operations. It's like having an extra set of hands on deck, and for an independent dealership, that's priceless. Would I recommend it? Definitely. Remember folks, no software is perfect, but DealerClick comes pretty darn close. It's worth a test drive, just be ready for a bump or two along the way.

Darrell H.

They will promise you it will do all you need. Tell you they will be there to help you no problem, with anything you need. Anything to make the sale. It did nothing we needed it to do. We were lied to by the salesman. Customer service was terrible. After many attempts to reach them and explain our concerns we were told we would get a refund. Then we were told they would not give us a refund. Instead they said they would give us a year free... Why would we want a year free of a product that did nothing they told us it would do. I would stay clear of this company. Sadly I was hoping to make this right with them as we didn't want to leave a poor review. Wish that could have happened.

UPDATE: 09/28/2022 Looks to me like the reply from Josh Holland is a standard reply they send out to all low reviews. I have gone ahead and emailed them. I will update again if we do actually get some help from Josh Holland.

Kent M.

We started using the program at our small dealership in Nov 2014. There started to be problems in May of '15 when small changes needed to be made in format, spelling, percentages, and calculations. For 2 months we couldn't use the program correctly and spent hours on the phone trying to get them fixed. We were billed for those months. They kept saying they would get the fixes done, but they never did. We eventually had to go to another program. In order to stop the automatic credit card billing, you have to send them a certified letter by mail, which I did, requesting reimbursement for the 2 months the program didn't work correctly. I never head back. From October thru December, I made 7 phone calls to the main office, talking to the sales manager, Kevin, our sales rep, Calvin, and others. In my final December call, I explained everything again to a very nice woman who said she would relay my problem again to the sales manger, Kevin, as well as other corporate level staff. I made it clear that, if this wasn't handled responsibly and professionally, I would pass along my experience to others who may use or be thinking of using the Dealer Click program and/or their customer service system.
It is my professional recommendation that you DO NOT give your business and valuable time to the Dealer Click company. Import Autowerks, Inc. February 18, 2016.

Update September 28th 2022: The company responded, see below. 6 years later. That alone speaks volumes. Enough said, I'm out. If it was that important, I could have been reached 6 years ago.

Kev H.

I recently had the pleasure of experiencing Dealerclick Software, and I must say that it has completely transformed the way I approach automotive sales and marketing. This innovative platform offers a comprehensive suite of tools and features that are tailored to meet the specific needs of dealerships, making it an absolute game-changer in the industry.

One of the standout features of Dealerclick Software is its seamless integration with customer relationship management (CRM) systems. This integration allows dealerships to efficiently manage leads, track customer interactions, and nurture relationships all in one place. The intuitive interface and user-friendly design make it incredibly easy to navigate and extract valuable insights. This has greatly improved our sales team's productivity, enabling them to focus on what matters most: building lasting relationships with customers.

Another aspect that sets Dealerclick Software apart is its robust inventory management system. This feature enables dealerships to keep track of their entire inventory in real-time, ensuring accurate and up-to-date information is readily available. The software's intelligent automation capabilities have saved us countless hours that were previously spent on manual inventory management tasks. Now, we can effortlessly organize, categorize, and update our inventory with just a few clicks.

Additionally, Dealerclick Software offers an array of powerful marketing tools that have significantly boosted our digital presence. From email marketing campaigns and social media integration to search engine optimization (SEO) tools and website analytics, this platform covers all the essentials to enhance our online visibility and attract potential customers. The ability to monitor and analyze campaign performance has allowed us to make data-driven decisions and optimize our marketing strategies for maximum effectiveness.

One of the most impressive aspects of Dealerclick Software is its exceptional customer support. The team behind this software is incredibly knowledgeable, responsive, and proactive in addressing any concerns or questions that may arise. Their commitment to ensuring customer satisfaction is truly commendable and has further solidified our trust in the product.

Bragin M.

My dealership Auto Discount has been using Dealerclick for almost 3 years and we have been very happy with it. The support staff is excellent and very responsive to our needs and know what they are doing so I don't waste my time when calling! The price is extremely competitive as we shopped over 15 different company's before making our purchase. We started with less than 20 cars and now have over 70 and 2 lots and the system does everything we need and a lot more.We strongly recommend the product! It was a great investment for my business and worth every penny.

Foreign M. P. B. S. &. S.

We have been using Dealer Click for almost 10 years now and cannot say enough positive things about these folks. When we first signed up we were on their desktop version but have since switched over to their online version which allows us to log in from any computer or handheld device regardless of where we are. The staff is always accessible and very quick to address any concerns we've ever had. We recently switched our web hosting from ebiz autos to Dealer Click to make it easier by only having to deal with one company for everything. So far it's worked out great. Give them a call and a chance to earn your business. We're certainly glad we did.

peyman S.

Based on my recent experience, I have to say I'm quite impressed with what they offer. They've launched a new web-based software, DealerClick 2.0, which is touted as easy to use, accessible, and affordable. What I find especially compelling is the wide range of features and services tailored to meet the needs of auto, RV, and powersports dealerships. Whether you're into retail sales, wholesale, BHPH, LHPH, Leasing, or Rent to Own, they've got you covered. One of the standout offerings is their DMS system. It's cloud-based and designed to maximize deal profits and eliminate bottlenecks. They cater to used car dealers and also provide DMS for motorcycle, trailer, and RV dealerships. It's certainly a one-stop-shop for all your dealership management needs. Their BHPH software caught my eye as it's designed to streamline in-house financing processes, offering online and recurring payment functionality, and collections tools to save time and increase compliance. For those looking to improve their brand visibility and lead generation, DealerClick's dealer websites offer the newest technology for faster load times, offline accessibility, push notifications, and PWA functionality. They also promise a perfect technical SEO score before delivery and offer advanced SEO packages at affordable prices. Their Dealer CRM is another notable feature, designed to nurture leads from prospect to sale. It's fully integrated into their dealer management system (DMS), making it a great tool for auto dealers looking to run their dealerships more efficiently. Last but not least, their advanced inventory management tools provide a seamless process from sourcing to pricing. I was particularly impressed with their integration with KBB, which gives access to advanced pricing data directly in the DMS system. In conclusion, DealerClick seems to be a comprehensive platform that brings a plethora of features under one roof. Its user-friendly interface and focus on affordability make it a worthy consideration for anyone in the dealership business. Five stars for DealerClick from me!