Covance Clinical Trials - Dallas - Dallas, Texas

Stacie G.

*WARNING* This place NEEDS to be shut down! The worst place you could ever screen! Please be aware if you are traveling for screening they will waste your time and never give you the results of your blood work! I drove from San Antonio TX to screen for a trail and I've traveled all over the USA for clinical trails so this wasn't anything new to me. However the experience was so bad it's almost unbelievable! Normal screening takes about 4-6hrs but it took so much longer here. I screened on Dec 17th and didn't hear ANYTHING back until the Dec 30th and the only thing they called to say was they messed up on my blooswork and I needed to do a repeat. I went back for the repeat and I should have known better after the first time. Again no one called with any updates good or bad. I've called over and over again only to have them hang up on me! I've left message after message with no call back!!!!! Today is the 6th and no one has called me! I finally got through to someone today and they told me management would reach out to me in regards to check in tomorrow but NOTHING! PLEASE SHUT THIS PLACE DOWN! Fortrea Dallas is a joke and waste of time it's literally a day before my trail and no one could tell me if I got accepted or not! I called so many times it's crazy and still nothing DO NOT waste your time and travel here. I will not be participating in this trail or any others with Fortrea. I heard horrible stories about Fortrea Dallas from friends but I never thought it could be this bad. I can only imagine the chaos inside once admitted. Read other reviews the same thing!

realestatewithsuki

Everyone is so mad in the reviews about multiple blood draws and being woken up early but that is what you sign up for and get paid for. It depends for each study it’s each different so ask questions in your screening appointment about blood draws and food that might concern you.

The trails may not be super safe because they’ve not been tested before in humans so try doing co-hertz that’s in their final testing so you know that other people have tried it . Also this is a business you have to be in time for your OPV appointment, to build a standard.

The food is not good it’s very bland so be prepared for that , but overall the staff members were very friendly and sweet. The management might be really unorganized but the staff members are very professional. I have done 4 studies here I highly recommend this place

goker V.

PLEASE THINK TWICE now been named FORTREA before coming to these facility; although is a nice facility with a plenty natural light, they check your bag as if you were going to prison, mess up all your things and confiscate literally everything !! Don’t expect to keep nothing for your whole stay !. I saw how they got rid of 6 people since they always get a lot more people from what they need and some flew all the way there just to get the stupidest excuse for getting kick out!. Is rude to keep recruiting way more people than what they need just for their convenience and never think and emphasize with participants that have traveled for hours, paid for hotel and Uber. Then they wake you up at 4am to check for Aid unnecessarily and threatened you with penalizing you for getting late to the procedures when the paper is on the wall and you need to wake up super early to go and take a picture; instead of them been more organize and give you your schedule for the whole week so that you can be prepare like in most of the clinics. This clinic is “the WORSE” they are very good to deduct money for any little thing or kick out when coming from very far; but when it comes to their responsibilities they are very unorganized. Save your self the headache !

Jay G.

I participated in a study and had really bad AEs.

I notified the staff that they were getting worse and that I’d like to speak to the doctor overseeing the study.

They said he would be in the next day and I could speak with him.

The next day my vision started blurring so I became alarmed.

I asked staff did the doctor come in and they stated that he came in and left without seeing me because my AEs weren’t serious enough.

I left the study early and went to urgent care for a full screening because all Fortrea did was check my blood pressure and temp.

Fast forward and I screened for two separate studies and the doctor stopped me from checking in.

There are many other facilities in Texas and other states across the country.

Go to a place where staff are actually concerned about your health and not just collecting data to get paid.

vvs H.

They have one of the most if not the only incompetent management in the field.

They open the lights and wake you up at 5am to ask for AE? As if you gonna know if you have any once you wake up. Just ask 2h later in the breakfast. That’s the most idiotic thing ever and the only place that practices it.

The building has great facilities and could use the full potential to take participants out for walks and fresh air. Instead they have you locked up for weeks with no fresh air, sun or walk. That doesn’t represent healthy living conditions and sponsors should look somewhere else to get concrete data on their studies.

One of the lowest pay per day averages 300$ while every other place is 550$+

On multiple day blood draws they don’t use butterfly, so they straight stick you 15 times a day. Unheard of. It makes everything easier for both staff and participants.

Plus they put out the schedule at 2am and the food serving times are always different expecting you to be at 7:30am for breakfast.
If the management would be better, schedule would have been pre set for the whole duration and given at check in so participants can properly prepare for the times. Instead they blame participants and dock money for being “late”.

I wanted to point these easily fixable things out so they can try and be on the professional level other clinics are.

Jorge A.

This is the worse place ever, completely empty, no one to take care of you, no even a sign or any kind to let you know they care! Wow, I heard people laughing behind the door, knock the door, knock the windows, they didn’t care, they never can out. Incredible

Tari O.

If you can find another company to do clinical trials with please do so. I came from out of state which required me to schedule a flight among other things.

I received an email a handful of days before the screening visit that my appointment had been cancelled, which resulted in me losing hundreds on the initial flight. I had no choice but to pick a separate day which required me to spend more days at a hotel and schedule another flight.

A few days after getting back home from the screening I received a call noting that the study has now been postponed.

Total money lost for this fiasco between airport parking, flights, hotels, and Uber/Lyft well exceeded $500 for a screening visit that didn't even include compensation. Never again, 0/5 stars.

Crissy B.

There is literally no number you can call to speak to someone at this place. Trying to get an appointment for screening in a time-consuming gamble. At screening they're nice. But after screening you won't know what is going in until less than 24 hours to check-in. Even even you screen 1 month before check-in and are told there are 2 parts to the screening, they will only call you 1.5 days before check in and say 'we need you to come tomorrow for part 2 at 10am, it's the only possible time..then when you agree and make sudden change to your schedule they call back to change the time. I called 10 times and left 10 messages when check in was a week away but go no response. If you are lucky enough to get it, don't expect to stay. The study I was meant to participate in should have had 6 people doing but only 3 of us checked in. Then the criteria they outlined for dosing was suddenly changed literally 5 minutes before dosing resulting in 2 of us being sent home and only 1 person staying. The 1 meal I had was good...but if you're going to hold people there halfway through the day as fasting and then waiting to be discharged, it be nice if you fed us or at least give us a banana. They did pay in time.