Connecting Point - Medford, Oregon

Rachel M.

Took my laptop in to get to get fixed due to it not holding a charge/ not staying on unless plugged in and the charger port being loose. I was told there was nothing wrong with my laptop and that it worked fine with their chargers and my charger i brought in. they said they’d fully charge it then i can pick it up. i picked it up the next morning and it was completely dead, still will not hold a charge and will not charge. We called to tell them it isn’t working still (obviously a little irritated after paying $50 for them to do absolutely nothing and my laptop still not working). The guy on the phone was extremely rude and condescending. After the guy on the phone told us he didn’t even want to help us because we’re upset, we were told we have to wait until monday to see if they will do anything to help us now.

Justin B.

My laptop had a black screen. They were able to diagnose the problem, order the parts, and fix it. They did a great job and the price was fair for the work done.

John K.

Lost my job 5-6 months ago so money is very tight. Forgot my new pass code on my iPhone so went to connecting point for help. Standard price for reset is $69. Jonathan went out of his way to help me with this and another problem I had, more importantly, after hearing I was unemployed, he told me how I could reset the phone myself. Most businesses would not have informed a guest of a way to do so that would not benefit them. I will now go to connecting point for all my computer needs thanks to the service I received from Jonathan!!!

Cleo C.

Never go to an apple place to buy apple products. It's like taking your car to the dealership for repairs, EVERYONE knows that's the worse thing to do.

Going here is like going to a used car lot, they are just trying to sell you ridiculous upsells. If you buy a new iPhone or iPad, they will offer to transfer the data to the new device...for $69!!! What the frick? The new device basically does that FOR you when you first turn it on, it just automatically transfers everything, you just have to click NEXT like 10 times and BAM it's done, and they want $69 for that!?!? Every other phone store in town will transfer data from your old device to your new device FOR FREE. Not this place.

The Service people are like robots. Sometimes you'll start with one and they'll just wander off and tag-out with another who has to ask you all the same questions again about the problem you're trying to solve. so bizarre.

Also, if you have a minor issue, they'll tell you that you just need to replace the entire device. Seriously? I called another repair place and they were willing to actually FIX the problem, but my friend had already bought the new iPad (her screen was cracked and was old, so a new one was okay in this scenario). Anyhow, go someplace else first if you need repairs done. Also, you can buy the same devices online for about 10% less anyhow.

Linda B.

Called to make sure they had the ipad case I was looking for before I drove all the way there. Their practice is to say, "yes", and then tell you that you have to order it after you're there. Of course , we can all do that with Amazon. I ended up at Staples, they had many iPad cases to choose from. They were also extremely helpful and friendly.

Connection Point also wanted to charge $100 to help me with accessing a new iPad that was gifted to me. I'm an android person. I expected to pay something but $100? I went home and figured it out in about 15 minutes. Thank you YouTube! Customer service is not a priority in this place, possibly a symptom of thinking the are one of the only options in town. I'll never go back.

Charles H.

Nothing but a joke run by guys with no actual knowledge. Told me i needed a new phone because there was dirt in my charging port. My friend got the dirt out and it charged fine. Don’t give this scam operation any money they will do nothing for you. Not to mention rude rude rude attitudes for no reason. How can you treat me like I’m stupid when you don’t even know how to do your only job? Truly have no idea how this place is STILL running but no doubt it is from scamming clueless senior citizens. Despicable

Newt

Brought my iPhone in because I was having major issues with it charging very slowly (1-2% over 6 hours) or not at all, and they were very dismissive. I am NOT tech illiterate so I'd done everything I could for around a month to try and troubleshoot the issues myself before coming in, but every time I told them I'd tried something, they basically just told me to try it again.

In the end, they said it wasn't a hardware issue, and told me the problem was that I listen to podcasts and spotify They insisted that was probably the issue even after I explained that I only listen at work, not at home and I still wasn't getting it to charge then. Was told it was "background activity" and when I asked what that would even be, they said it was streaming or downloading while the screen was off. Which makes no sense when the apps are fully closed.

It also definitely seemed like they weren't reading the battery usage info right. There were clearly blocks of time where the charts showed my phone was plugged in, and there was NO app usage, and the charge still didn't go up. And I swear they were misinterpreting the percentages per app.

It felt like they did not want to help, or take me seriously. 0/10, frustrating experience, but at least they were kinda polite while blowing me off and making me feel like an idiot :/ Would not recommend.

Took my iPhone to Best Buy. They were super nice and after checking it out, I was told it needed a mid system replacement. It was done in two hours and is working perfectly now. I can listen to my music or podcasts AND have my phone charge again.

Tully M.

I'm pretty ignorant about many aspects of computers. So when i asked them to repair my 13-year-old computer that crashed they told me they would install open office. I had no idea open office was going to be terrible compared to windows. They also did not inform me that installing a new windows system would just crash my old computer again. After a couple days I went to Best Buy, had all my questions answered and bought a new system.