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City of Boston Credit Union - Boston, Massachusetts

❓ FAQ 👍 Reviews 📌 Map ℹ️ Information ⏰ Hours

Address: 77 Spring St, Boston, MA 02132, United States.
Phone: 6176352300.
Website: cityofbostoncu.com
Specialties: Credit union, ATM.
Other points of interest: Drive-through, Wheelchair-accessible car park, Wheelchair-accessible entrance, Cash advance.
Opinions: This company has 29 reviews on Google My Business.
Average opinion: 3.7/5.

📌 Location of City of Boston Credit Union

City of Boston Credit Union 77 Spring St, Boston, MA 02132, United States
☎️6176352300

⏰ Open Hours of City of Boston Credit Union

  • Monday: 9 am–5 pm
  • Tuesday: 9 am–5 pm
  • Wednesday: 9 am–5 pm
  • Thursday: 9 am–5 pm
  • Friday: 9 am–5 pm
  • Saturday: 8 am–4 pm
  • Sunday: Closed

Introduction

The City of Boston Credit Union, established in 1921, is a full-service, federally insured credit union headquartered in the heart of Boston, Massachusetts. With a strong commitment to serving the local community, it offers a wide range of financial services tailored to meet the needs of its members. Located at 77 Spring St, Boston, MA 02132, the credit union is conveniently situated in the South End neighborhood, providing easy access to residents and visitors alike.

Main Services

The City of Boston Credit Union provides an extensive array of services designed to support its members at every stage of life. Some of the key services include:

  • Deposit Accounts: Savings, checking, money market, and certificate of deposit (CD) accounts to help members grow their money securely.
  • Loan Services: Auto loans, mortgage, home equity, personal loans, and credit cards to finance various needs and goals.
  • Business Services: Business checking, savings, loans, and payroll services for small to medium-sized businesses.
  • Digital Banking: Online and mobile banking, bill pay, eStatements, and mobile deposit for on-the-go convenience.
  • Financial Education: Workshops, webinars, and resources to help members make informed financial decisions.
  • ATM Services: Access to a network of surcharge-free ATMs and shared branching locations nationwide.

Location and Access

The credit union's location at 77 Spring St places it in close proximity to several public transportation options, making it easily accessible for members. The nearest MBTA subway stations are:

  • Back Bay Station (Orange Line) – approximately 0.5 miles away
  • Mass Ave Station (Orange Line) – approximately 0.6 miles away

Several bus routes also serve the area, stopping near the credit union. For those who drive, on-site parking is available, with accessible spaces provided for members with disabilities.

Featured Characteristics

The City of Boston Credit Union offers several unique features to enhance the member experience:

  • Drive-through Service: A drive-through window is available for members who prefer to conduct their banking transactions from their vehicle.
  • Wheelchair Accessibility: The credit union's entrance and parking lot are both wheelchair-accessible, ensuring that all members can enter and navigate the premises easily.
  • Cash Advance: Members can access cash advances using their credit union-issued credit or debit cards at select retailers and ATMs.
  • Notary Services: Notary public services are available for members who need to notarize important documents.
  • Night Deposit Box: A night deposit box is provided for members who wish to make deposits after hours.

Practical Information

To better serve its members, the City of Boston Credit Union maintains the following operating hours:

  • Lobby: Monday – Friday, 8:30 AM – 5 PM, Saturday, 9 AM – 1 PM
  • Drive-through: Monday – Friday, 7:30 AM – 5 PM, Saturday, 9 AM – 1 PM
  • ATM: Available 24/7

The credit union can be reached by phone at 617-635-2300 or via email at [email protected]. Members are also encouraged to visit the credit union's website, cityofbostoncu.com, for more information about its products, services, and resources.

Positive Aspects from Reviews

With an average rating of 3.7 out of 5 stars on Google My Business, the City of Boston Credit Union has received praise for several aspects of its service:

  • Personalized Service: Many reviewers appreciate the friendly, knowledgeable, and attentive staff who take the time to understand their unique financial needs.
  • Competitive Rates: Several members have mentioned that the credit union offers competitive rates on loans and deposit accounts compared to traditional banks.
  • Convenience: The credit union's location, accessibility, and wide range of services have been noted as convenient for members.
  • Financial Education: Some reviewers have highlighted the credit union's commitment to providing financial education resources and workshops to help members make informed decisions.

While the majority of reviews are positive, some members have suggested areas for improvement, such as extending customer service hours and addressing occasional wait times during peak hours. The City of Boston Credit Union values member feedback and continually strives to improve its services to better meet the needs of its community.

👍 Reviews of City of Boston Credit Union

City of Boston Credit Union - Boston, Massachusetts
Celly L.
2/5

Mediocre business, overall, and some locations are better than the others. The Canton tellers are more professional and helpful than the West Roxbury ones.

COBCU's app and website are a DISASTER, as is their customer service line. Do they actually have any phone reps? Because in the 3-years I've been with them, the phone line has only been answered ONCE. 🤦🏻‍♀️

Then, we need to schlep all the way to a branch to do something that should've taken only a few seconds to do, online. It's all glitchy and horrible.Truly frustrating. I would not be banking with them if I didn't have an auto loan to pay off. (I will say that the rate on that was fantastic.)

Another frustrating experience is one is unable to pay a loan with them directly from another bank; you need to open a savings account with COBCU, send money to that which takes several business days to process, and then transfer the payment from savings to the loan. OR go into the bank and pay. (WTF kind of antiquated process is all of THAT?)

I also have an account with METRO CREDIT UNION. They've been fantastic. Far more modernized an experience. The telkers in West Roxbury are very attentive and professional. If I were you, I'd go with Metro over COBCU, based solely on customer service and their online services working correctly. They actually have a customer service line...that is answered...and by wonderful reps.

P.S. The hold music on the COBCU phone line, that never gets answered, is an aural assault. It's rage-inspiring and loud af. 🤪 It doesn't even tell you that they're closed, or have a "thank you for holding" message, either...the irritating music just plays and plays and plays...

City of Boston Credit Union - Boston, Massachusetts
J C.
1/5

One of the cons of dealing with a credit union is being limited on the amount of cash you can withdraw at a teller window at any given time. With the City of Boston Credit Union the limit is $5,000 per day. Last year, I needed to withdraw $8,000 for the funeral home handling my father's services. According to everyone in the branch that day, there were no exceptions. Guess what? Learned today that it's at the discretion of the bank manager. Absolutely disgusting that we were forced to borrow money to afford his services because we were told we could NOT withdraw cash from our own account. Now that I know this, I can't wait to withdraw all my money and close my accounts with them. Unless you can't afford big bank fees, I'd recommend doing business with a bigger bank. This was the final straw for me. Don't get me started on the awful service I receive every time I'm in there.

City of Boston Credit Union - Boston, Massachusetts
Jalen W.
1/5

Branch refuses to answer the the phone. Or follow up on disputes left without my money for over a week now

City of Boston Credit Union - Boston, Massachusetts
Tiffany P.
1/5

I had Boston credit union bank for a little over 2 years. NEVER had an issue/attitude or bad customer service from ANYONE until a couple of days ago. My husband and I were treated like kids by this woman (manager) named Love. She treated us like we were bagging her personally for money. Never gave us a smile, never greeted us and NEVER made sure we felt like one of their clients. My husband and I are two hard working young adults that are trying to continue pushing through the economic hardship we went through last year with me loosing my job due to health complications with my 2nd pregnancy. Working on our credit, our goals and future for our kids. It’s not fair that someone cannot treat their customers right. The ones that keep the banks running, when there’s tons of people looking for a job on her position that can surely give an AWESOME customer service. Sadly we saw another incident with another customer and her while we were waiting. Many blessings for her!!

City of Boston Credit Union - Boston, Massachusetts
bleed G.
1/5

I've been apart of the City of Boston credit union for eight Yrs. Overall my experience has been good, However I recently went into the West Roxbury branch and was treated awful by the Bank Manager by the name of love and She did it in the presence of my Daughter.

City of Boston Credit Union - Boston, Massachusetts
derrica F.
1/5

AWFUL ATTITUDE! Why on earth should i trust you with my money if you don't even want to be at you own job! SO NASTY! The teller at the first desk with short light brown hair is so rude. She constantly has her "next teller please" sign up (there are never any tellers) and will sit there on her phone! Dont dare ask for a pen during her paid hours of social media scrolling.. she'll roll her eyes and scoff at you! maybe if someone there would answer the phone I wouldn't need to come in person.

City of Boston Credit Union - Boston, Massachusetts
Shant D.
3/5

I had a few unresolved issues. Such as a wire that never came through, I was too responsive to end up with no results, the person in charge never even called me back to follow up, anything, confirm deny acceptance of received money. It was almost like it was his first time receiving a wire. It was unprofessional and I had to transfer money via other difficult ways..

Tellers make you fill out all the info on deposit slip, where as other banks tellers will gladly do this for you. Even at the drive up window. (Id rather not carry my full account number on my persons)

I'm never given smiles, it seems like torture to transact my anything...

Getting locked out of your account is torture... But finally one lady stepped up and completed my issues thoroughly and directly - Shannon at Main office?!

Im going to stay, but ugh...

City of Boston Credit Union - Boston, Massachusetts
Vanessa O.
2/5

Came in on a friday afternoon and stood for a moment. I was told by the manager to have a seat and someone would be with me shortly. I sat for 20 minutes without any help. 2 reps went to lunch. The branch manager, Love Mahoney could have helped me but chose not to. When I got up to leave, the member rep finally decided to walk to the front. I just wanted to get a new debit card. Worst service I have ever experienced. Grateful my main bank is a different credit union.

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