Axela Technologies - Miami, Florida

Jonathan D. L. T.

As a management company that truly cares about helping our homeowners navigate financial hardships, working with Axela Technologies has brought next-level service to our company. Their approach ensures that homeowners have options—they can propose and select payment plans to present to their Board of Directors, giving them a chance to catch up while remaining in compliance.

One of the standout aspects of Axela Technologies is their commitment to fairness and transparency. Homeowners have the ability to upload disputes directly, ensuring that their voices are heard throughout the entire collection process. Their team handles each situation with professionalism and empathy, making a difficult process as manageable and stress-free as possible.

The leadership team, including Mitch, Griffin, and Angela, has been incredibly responsive and supportive. Whether it's educating board members, attending board meetings, or de-escalating situations when a homeowner becomes hostile, their presence has been invaluable. They help clarify the collection process, ensuring homeowners understand that once a certain delinquency threshold is reached, the association’s collection policy—not the board or management company—dictates the next steps.

For our Board of Directors, Axela provides a real-time portal where board members can see every phone call and email sent to homeowners, including both courtesy notices and legal notifications. This level of transparency and accessibility ensures that board members are always informed about the status of each case.

Overall, Axela Technologies has been one of the best companies we have partnered with. Their efficient and ethical approach makes life easier for us as a management company, while also providing homeowners with respectful, structured solutions to resolve their delinquency. With so many moving parts in managing a community, having a reliable, fair, and professional collections partner like Axela Technologies helps us maintain our five-star service standards and continue delivering exceptional support to our communities.

Highly recommended!

Brady E.

Axela is one of the best vendors to use as a senior community manager! This company is changing the association management industry. Axela will save you a lot of headaches.

Doug P.

My experience with Mitchell and his staff has revitalize my view point on the humankind. Not only does he and his staff service the needs of their clients, but the product does work. I tested them with a small client first and Axcela has already collected on 7 of 9 delinquencies. Axcela has also freed up attorney cost for my client, so they are able to repurpose the funds to fit the community needs. What a Service to help HOA boards stretch there financial resources.

Jason B.

My experience with Michell and his team has been great from start to finish. Everyone is very professional, responsive and very knowledgeable. Mitchell is a man of his word! Their focus on technology-driven solutions enhance efficiency for all parties. In particular, I loved their Online Portal which is feature rich and allows BOD/Management companies to see under the "hood" of their collection efforts on your contracted units. I recommend Axela for any management company seeking an honest and ethical collection agency.

Cindy B.

Axela is a great company to be associated with. Due to my lack of not reviewing important information on our contract, I had some upset homeowners. I contacted Mitchell and he helped me right away to rectify the situation and offer support that they did not have to give due to my mistake. I will definitely continue working with them!

Daniel H.

On behalf of Blue Horizon Management Company in Santa Barbara, CA, I can unequivocally say that Axela Technologies is the best collections company that we have partnered with for our HOA collections efforts. We love their focus on technology-driven solutions to enhance efficiency for all parties. In particular, their Online Portal has amazing features to track our collections efforts. Our Boards love the new workflow and peace of mind that the Assessments will be collected. We want to give a shout-out to our account manager, Alisher, who has gone above and beyond in helping us out. We appreciated his on-site one-on-one training with our entire team. We definitely recommend Axela for any management company! - Daniel Huls, Controller of Blue Horizon Management Co.

Rebekah R.

Axela should be the industry standard of how collection firms should operate and conduct business. Not only are they responsive, reliable and a helpful company they also allow management companies, Boards and owners to have a very transparent transaction that eliminates the emotional aspect when sending owners into collections for being past due because of their automated systems and client portal that is available to owners, Boards and management.

Thank you for allowing us to help our Associations collect funds owed to them. Hands down Axela is breaking old school processes in the HOA industry and we are pleased to have a great partnership with Axela.

PMI S. T.

We have been working with Axela for a few years, and they have collected every cent that we have asked them to collect. The best part is that our community associations did not have to spend a penny in attorney or collection costs which makes my boards of directors very pleased with the services we provide. You can't buy loyalty, but you can earn it if you have the right solutions. Great job Axela.

Fabio Setton
PMI Top Florida Properties