Apple State Street - Santa Barbara, California

Yasamean Z.

Visited this location just to visit and view products and can confirm as a passerby I was well taken care of. On-point was quick to assess my visit type, workers stationed at the Genius Bar fluidly took the place of those who helped with accessory purchases when entering a small weekend rush, and everyone was extremely attentive. Outside of general customer service, really a gorgeously placed location like Tower Theatre’s so if you’re in the area it is worth taking a look!

A B.

Very limited parking, and inferior service compared to other Apple Stores. However, the product displays are comprehensive and useful. Their in-store stock is very good, and I didn’t have a problem getting what I needed, even though it is the holiday season.

Kevin C.

I’m not a big fan of the Apple Store experience and this store hasn’t helped. Get greeted awkwardly upon arrival; sent off to a table to wait endlessly for assistance while many free personnel just standing around; staff trying to be too cool and couldn’t really care less about customers. Super frustrating and endless time wasting. If I can avoid the store I try; online so much better but sometimes you want to see and touch the item before purchase.

Genezaret C.

It was super clean, lots of employees to help, and I did get my old phone wiped. It did take longer than expected but I was content.

Ezra P.

All the other reviews are true! Weirdly the worst Genius Bar ever. Waited 30 minutes after my appointment time and was ignored until I “reminded” them. My previous appointment they told me that my AirPods were no longer under warranty and so could not be replaced - despite my screen saying they were still under warranty. I went to another Apple Store in LA and suddenly my AirPods still were under warranty and I got replacements for them. There’s no reason they’d purposefully lie, it’s not like they get commission or gain from being hostile/inconsistent with customers, so I’m wondering if it’s a training or overwork issue? Either way, I’ve learned my lesson at this point and I’ll stick with every other Genius Bar!

Reading the reviews from 7 years ago and people describe the exact same issues of being ignored for 30 minutes, weird hostility, inconsistent answers compared to other Apple stores etc - so perhaps it’s a management problem?

Otrebeh S.

My third time in this store and service and experience so poorly as always . Always trying to upsell even if you just trying to fix something minor !!! Are they salespeople or technicians? Either way they do both jobs horribly !! Such techniques of selling don’t apply any more . For god sake just fix and repair the initial problem . Manager just useless without not any options for the repair but happily recommend to buy a new phone !!

A battery replacement can be done by any amateur technician but this workers are just robots repeating what they are been taught !! Upsell upsell !! Lazy bastards !!

Apple carries a special machine so the screen won’t break but they insist that the screen could break and they were not responsible !!!

Mary M.

Just want to say thank you to Isaac. This evening, he intervened when someone was trying to scam me into buying Apple gift cards, under the guise of a friend of mine. He knew it was bogus, even though I insisted this was a friend. Isaac was RIGHT!!! Can't thank you enough, Isaac!!!

Sven S.

Made an appointment some days in advance to have my iPhone’s battery replaced. Upon arriving they ran told me they do not have the part in stock. What is the entire purpose of making an appointment in advance?
I expect them to have to part in stock when a specific appointment is made