Five9 - Top CCaaS Provider - San Ramon, California

Geeta S.

We have had Five9 for the last couple of years for our technical support team, warranty and inside sales teams. It's been a great tool for our teams and I find the IVR management very intuitive and easy to work with. Customer Support is awesome - patient and informative team of support reps. Agree with other reviewer about reports....a little complex but once you start working with it for a bit, you get used to it. I wish it was simpler to use otherwise great tool.

David S.

Five9 is truly one of the best contact center solutions for almost any enterprise. I have never been more impressed with a tech companies values and leadership. Excellent product suite and even better customer service. If you are not a share holder, you need to go invest in FIVN today!

James S.

We have been with this company for over 10 years. The service is very simple to administer and highly reliable. In our environment we do not utilize 10% of the functionality the software is capable of, but it does what we need very well.

One of my associates asked me why we were still using Five9 at our facility when the rest of our network of sites uses another solution. My answer was

1. Five9 works on our existing infrastructure (headset mic plugged into your computer and you are good to go).
2. Cost for the service is below the alternatives.
3. Performance and stability are exemplary.
4. If it ain't broke, don't fix it.

Matthew D.

I have worked with many ACD systems throughout my career and I can say that Five9 is one of my favorites so far. We can easily setup API's with our internal systems to make the agent transitions seamless. Admin interface is smooth and easy to navigate. Since Five9 is cloud based I can also troubleshoot any issues with agents from any computer and not have to be on my company domain. Great service and we love our Technical Account Manager, he has a plethora of knowledge both as a technical resource and as a former customer.

Jefferson D.

Five9 has been a great partner since implementation in March of 2015. Five9 services played a significant role in helping our organization achieve back-to-back record years. Five9 support is responsive and easy to work with. Based on my experience Five9 is best call center platform out there.

Valerie S.

We have been using Five9 for almost five (5) years now. We are very pleased with the product as well as the support. We have seen an improvement in the caliber of the Technical Account Managers (TAMs) some of whom were previous Five9 users/administrators. Their responsiveness to issues is great. The support is not just phone but also WebEx screenshare which helps with troubleshooting. There are a tremendous amount of customizable reports. We highly recommend this product.

Tom G.

We have been using Five9 for a few years now and it is still doing exactly what we want it to do. Isn't the most attractive looking application but if speed of contact is important in your business, Five9 will exceed your expectations. Technical support is reasonable and customer service is great.

Jason B.

Five9 allowed me to create a centralized call center with 50 agents and 14 local smaller call centers at each of my local offices. Their out of the box product suite was exceptional. I was able to seamlessly blend inbound and outbound predictive dialing with relative ease. We were also able to integrate the software to our custom built CRM system to track call dispositions and make intelligent calling plans. The extended dialing strategy when used with ASAP dialing was a huge win for our conversion ratios. I would absolutely recommend Five9 to anyone with a large or medium sized call center.