Tebra - Corona Del Mar, California

Gene M.

I am a provider who has been with Tebra for two months. In the first two weeks, I had to change my banking info. I was charged $15 by Tebra for this, and they held onto the almost $3,000 owed me until they could confirm my new bank. A month on, they STILL have my $3,000. When I email, I am assured they will look into. When I call, I am told they will pass my message along. The department that handles the money due me doesn't take phone calls. They promise to return messages in 2 business days, but lately, I haven't heard from them at all. Does it take a lawsuit to get money that is owed?

Gigi G. (. B. O. G.

Complaint from a Chicago Based Counseling Center
Regarding: Kareo (Now operating as Tebra)

Our practice signed on with Kareo—now operating under the name Tebra—after being assured that it was a modern, high-tech EHR solution built for Mental and Behavioral Health providers. During the onboarding process, their sales representatives made numerous promises, including the availability of compliance documentation and integrated forms essential for our operations.

However, once we signed the contract and completed a full migration from our previous system (Therasoft), we were told that we had “misunderstood” what was included. By then, our patient data had already been ported, our team trained, and the transition too far along to reverse without major disruption.

Since then, we’ve faced repeated, serious issues—particularly with billing. Claims frequently fail due to system-generated taxonomy code and NPI errors, despite our team inputting correct and verified information. These are not isolated incidents but ongoing, systemic problems clearly tied to the functionality of their software.

We’ve been in constant contact with their support team for resolution, but the assistance has been inadequate, often dismissive, and at times completely absent. Compounding the issue are platform outages, which directly interfere with client care and day-to-day operations.

This software transition has caused our practice significant financial harm. Tebra’s failure to provide what was promised—combined with ongoing billing malfunctions and insufficient support—has pushed us to the brink of financial collapse.

We are currently exploring legal action.
We urge any healthcare provider considering this platform to proceed with extreme caution. In our experience, Tebra has demonstrated a pattern of over-promising, under-delivering, and offering little support once a contract is signed.

J B.

They are simply crooks. I told them multiple times to cancel my subscription and they continued to charge my credit card. Over $1000 in stolen charges. Hours on hold with a ridiculous inept customer service system that ran me in circles. I finally had to cancel my credit card. My emails were ignored. Stay away from this company.

Carol C.

I work as a biller on Tebra daily and I love it. It is easy to put the demographics in, to check eligibility, to note the system, to add charges, to add insurances and to post insurances electronically or manually, and to post patient payments. The follow up is clear and easy for both insurance and patients and the patient collection part is also easy. I work on many other systems as an independent biller and I can say with certainty, this system is well worth investing in.

Theresa F.

I love the software. Tebra is easy for the providers to see a quick snapshot of the current status of encounters, etc. on the home page. As a biller there are many resources available to assist in keeping denials and rejections worked as well as reviewing encounters, ability to post electronic payments too.

Murray O.

Our practice has been a client of Tebra (previously Patientpop ) since 2019. We were initially happy with the service when the company was much smaller and more focused on the individual clients. Unfortunately, as the company has grown and ultimately merged with Kareo and renamed Tebra, customer support and our satisfaction with it, has steadily declined. We currently use their services for our website, scheduling and on-line reputation management through their surveys. Most recently, we had a terrible incident with Tebra and our reputation management. They carelessly sent another practice’s patients (147 in total) our patient survey. As expected, these patients were not happy to receive another practice’s survey and several responded negatively, with one patient responding extremely aggressively and ultimately began threatening our practice if we did not stop sending the surveys. We notified Tebra’s implementation team immediately of their error, asking them to rectify the situation and stop sending our surveys to this other practice’s patients. We even shared the hostile messages that were received. The implementation team NEVER acknowledged or responded to our emails. Sharing or co-mingling patient information with another unaffiliated practice is not only extremely negligent, it also risks violating existing HIPAA regulations and the Associate agreement they signed with us. Their complete lack of concern over any of these factors is both alarming and worrisome. The only people we are able to reach on the phone is their customer support team which is merely are message takers, completely removed from the rest of the company and powerless to offer any assistance. Needless to say, we regret having continued our relationship with them over the years and would encourage any potential customers to think long and hard before moving forward with this company. We have further found their template-based system, inflexible while their unwillingness to create a fully functional interface with our EMR rendering their service costly and lacking in real value.

Miranda G.

As a small healthcare business the lack of professionalism and accountability that this company has is unacceptable. We essentially were sold on a website and software duo for our small company. Before signing anything we ensured to ask our salesman if the website they would build for us could contain somethings our current website has that we absolutely wanted. Our salesman then said he was sure but would check with the website building team. On our next meeting with the Tebra salesman he comes back to us and tells us YES! We can do everything you asked I checked with my team to make sure! Great right? NO NOT GREAT! This is where our legal battle with this company starts! We sign a contract with them after our salesman promises us that we could get everything we asked from the website they would create with us. Only to meet with the website development team and have them tell us they CANNOT meet these needs that were promised to us! At this point we want to cancel everything and demanded a refund, because they were not able to produce what was promised to us before signing any contract with them. Not to mention we paid $6,500 for a website that cannot accommodate us nor did want built for us anymore. Which I thought would be fine after speaking with a customer loyalty representative and he promised that an accounting person at Tebra would reach out to me in 5-7 business days to process our refund. After 7 business days I begin following up with that same representative at ABSOLUTELY NOTHING! No call no email back nothing! For two weeks after the promised 5-7 business days. I began calling their accounting team and they kept saying "Our manager is out of the office right now" or "They're in a meeting." I guess they started to recognize my phone number because now my calls were being completely ignored all together and I was being sent straight to voicemail. No manager or higher up has contacted me about this. Now my small business has lost $6500 for a website that was never built. I DO NOT RECOMMEND. In fact we found a much better healthcare software company. This is the first REGRET I've ever had as a business owner. We will now be filing a lawsuit to get our money back. Terrible management, terrible business practices. Will also be leave this review with the Better Business Bureau.

Andrew D.

I am currently using Tebra and unfortunately, my experience with their customer service has been extremely disappointing—one of the worst I’ve encountered in any professional setting.

In November 2025, I signed up for e-prescribing of controlled substances (EPCS) through Dr. First, facilitated by Tebra. Dr. First has since been waiting on Tebra to complete necessary steps on their end. I’ve provided email correspondence, reference numbers, and clear documentation, yet Tebra has failed to respond—since last year.

Despite multiple phone calls and repeated assurances—“we’ll call you back,” “this issue is being escalated,” etc.—nothing has been resolved. Meanwhile, they’ve had no issue continuing to charge my account monthly for a service that I still cannot use.

This has caused significant disruption to my practice and patient care. At this point, I would strongly caution other providers and practices: consider other platforms before committing to Tebra.