Sceptre Inc - City of Industry, California

Tyler

Garbage quality. Garbage service.
Has 2 monitors from them both failed within a year
The warranty is YOU pay to send it in and they "fix or replace"
Good luck if your in Canada , the shipping will be worth more than the garbage monitor anyways
Don't buy Sceptre

Dave

BRAND NEW MONITOR DAMAGED IN BOX.

"We apologize for your inconvenience. Our technicians have reviewed the picture you have provided and have determined that the TV damage was caused physically. Our warranty does not cover physical damage, we also do not sell, repair or replace screens and we are unable to process your request for warranty service."

Response:
Dear Sceptre Customer Service,

I appreciate your technicians’ review of the provided video and understand that the damage has been classified as physical, which is not covered under your warranty policy.

However, I must express my disappointment with this outcome. As the IT administrator for ten urgent care clinics, I oversee the procurement and maintenance of all our equipment. Given the critical nature of our operations, reliable and supportive service from our vendors is key.

Unfortunately, due to the handling of this situation, we will no longer consider Sceptre for future purchases, including the replacement of our computers next year. We require partners who can provide comprehensive support and solutions, especially in urgent and unforeseen circumstances.

Thanks but no thanks.

SNOOPIER F.

Getting a hold of technical support is non existent. Monitor came in 5 months ago brand new and works great only used it a handful of times less than 10 and went to turn it on and had a blown LED strip across my screen when literally was working fine the night prior. This is a factory defect and Now i have a damaged monitor and Can't get a hold of anyone on technical support to use my warranty.

Cat C.

I love this company and their products! I've purchased multiple tv's for my home. They all have beautiful pictures and have gone the distance. My oldest TV is almost 10 yrs old and still works perfectly. I have 2 sound bars that I love also. Customer service and tech support are professional and efficient whenever I've needed them, which hasn't been often.

Scott W.

I purchased a $350 monitor from this company just over a year ago. It now randomly power cycles off/on. Because it is out of warranty they won’t touch it. Won’t bother to fix it. Customer service is atrocious. Don’t buy their junk. They will just rip you off.

Kyle L.

Abosulutly awful customer service. Monitor I purchased has had an issue twice in under a year now. first time they took a week to respond and tried to say I wasn't reporting a real issue. They only gave me a number to send back the monitor with after pushing the issue further. Second time happening now, and I'm having to push the issue again. Despite sending a picture of the monitor, they're arguing against me again saying I didn't give enough detail to the problem. This is the second time I will be having to pay to ship back a defective monitor.

Roy H.

I own a 50" 4k (living room), 46# 1080P (bedroom), 37" 1080P (garage) all from them. Love the styling and performance not to mention their price plus according to their customer service they're an American company that does business only in the states. I gotta support the local business!

I bought mine from Walmart with extended warranty plus square trade so I double warranty'd just to be safe (some of their reviews ain't that bright), and so far only the 37" acted up after 10 years of use. My warranty ran out by then so I looked them up and Lord and behold I'm local to their office so I drove over and they just charged me $75 to repair it. I'm sticking with them because I have access to their local office and their prices are just too crazy vs the brand names.

Gavin M.

Highly recommend, got a 4k monitor from them and love it. Customer service is really good as well. I threw away my vesa mounts thinking I wouldn't need them and they sent me a new pair for free.