AdvancedMD - South Jordan, Utah

Ethan M.

Terrible user experience.

I'm baffled by my experience with AdvancedMD at one of their customers, SohoMD. Baffled! If I go to SohoMD's instance of AdvancedMD >> Bills tab >> Payments History >> Receipt >> there's an "I" icon with information in a hover bubble. It says "Only receipts of credit card payments are available for download." I think, "That's odd, I paid with a credit card, but there's nothing available." So I had to do what all millennials hate: I had to call. The nice man on the phone explains to me that it's broken. I need to call and then he can create documents that will be available on my records tab (docs & images).

I don't want to have to call. I want what the information bubble promises ("Only receipts of credit card payments are available for download").

I messaged the CEO on LinkedIn and offered my time to assist with the issue, but never received a response. At least punt me to one of your team members!

Kevin M.

One of the worst experiences with a Third Party software company I have ever had. At Medical Innovation Centers of America we had a good number of clients who used this platform. AdvancedMD likes getting their clients tied into contracts. In one case one of our hospitals was tied into a $10,000 a month price where MICA paid the fees. When the hospital did not pay their first 3 invoices we tried to get Advanced MD to work with us. They refused and it cost us well over $50,000 even when the usage of the software was next to nothing. They care more about the money than they do their clients.

Shyla S.

The training support prior to going live was abysmal, we are a physical therapy office and the trainers had ZERO clue as to how their system could meet our basic workflow needs. We also found out during the training that you, as the client, must come up with almost everything for creating patients forms and notes because they have no fully loaded templates. If you are in allied healthcare, this is NOT the EHR to go with.

Michelle R.

If I could leave <1 star, I would. AdvancedMD is absolute garbage. EXPENSIVE garbage. We have had nothing but headaches since we started using AMD over a year ago. 1) Messages to the patients come through as a continuous string of sentences with no paragraphs. You can't tell where one person's comments end and another's start. Information in the plan summary shows up the same way in the portal. 2) Technical support is abysmal, and we frequently know more about their system than the tech support agents. Very rarely did they fix our issue. 3) Integration with Quest labs is a nightmare if you have a Quest Enterprise National Account due to Quest having about 20 regions. 4) The EMR and PM sign you out while you are actively using the system. It is time sensitive, but the time does not start when it senses inactivity, it's just the time since you logged in. This wouldn't be such an inconvenience if it auto-saved! So not only does it log you out while you stepped out of your office for 30 seconds, it didn't save anything you had entered. 5) You can use acronyms almost anywhere in the EHR EXCEPT in prescriptions, where they are most needed. So if I type BID in the progress note, it will automatically change it to twice a day, but not if you are writing a prescription. 6) The payment system does not notify you when you have a credit card dispute! You are just expected to check a certain part of the credit card section to see if there just happen to be any disputes. 7) The payment system sometimes took 5 days to deposits payments that they processed. 8) Audit history is almost non-existent, especially when looking at prescriptions. You cannot tell who did what and when for anything. This is an absolute necessity when looking at HIPAA compliance and seeing who accessed what, or to find who did or did not do their jobs. 9) Cannot electronically prescribe custom medications. Even Practice Fusion offers this. 10) There is no notification letting you know that a patient has submitted forms. You have to ask the patient to send a message notifying you that they have submitted them. 11) There is no social history, past medical history, or surgical history. You have to create a form to ask the patient for the information and create a chart note template to include it in the note because it is not a part of the patient chart. 12) You cannot modify what is included in vital signs. There is no head circumference, waist circumference, or pain rating; and you cannot add them. 13) You cannot view lab results chronologically. You have to open each individual lab results record separately. Well, you can view them in a flowsheet, but YOU have to create the flowsheet, and it is not an easy task to complete. You have to manually enter every single lab value that you want to include on the flowsheet, and some tests have different names depending on the lab used. You have to enter both. 14) You are responsible for creating almost everything for patient forms and patient notes unless the few templates already loaded work for you. 15) There are suggestions in their "IdeaShare" forum that have hundreds of votes to implement that have been there for years. Most of their releases make things MORE difficult, not LESS. It's almost as if they had zero input from providers or office staff before implementing changes. 16) Every single one of our patients HATES the portal. It is not user friendly at all. 17) Prescriptions in the portal only list prescriptions you have sent to the pharmacy. It does not show dosing instructions, so patients cannot verify if they are taking the meds as prescribed. It doesn't list prescriptions from other providers or OTC medications and supplements. This is especially important for telemedicine. 18) When entering a new prescription, it frequently does not show you the strength or concentration with the name of the medication/supplement. You have to just guess and click on it, only to find out the one you chose is 400mg, and you wanted 250mg. You now have to delete the medication and look again.

God's P. O. V. T. P. L. &. S.

We love advanced MD because of its efficiency, it's ability to be a One-Stop shop for most everything that we need for an electronic health record system and that it does all the work in contacting our patients, logging their responses, and following up on appointments after it's programmed. It's an ongoing program feature which we are highly delighted with

James F.

We switched from another EHR vendor to AMD about a year ago and we have been very satisfied with the product ever since. Vince Alavi presented the software to us initially, and has been an amazing resource ever since our implementation. The cloud based software is constantly evolving to meet the needs of our practice, and increasing the ability to communicate efficiently with our patients. My minimal calls to support have been handled promptly, and there is always a follow-up email to ensure that things have been resolved.

Cherrica H.

AdvancedMD provides great communication, always ensuring we receive assistance when needed. They respond to calls and emails promptly and efficiently, making support seamless. Their software is also very user-friendly.

Lindsey P.

AWFUL EMR. Do not waste your time nor your money. I wish there was an option for zero stars. Daily glitches with scheduling and patient profiles that are beyond frustrating. Creating templates is a nightmare. Reps just tell you to "clear cache and cookies" whenever there is an issue.