United Electric Cooperative Services, Inc (DBA United Cooperative Services) - Stephenville, Texas

Daryl S.

I've been with United Cooperative services for over 15 years here and also 10 years elsewhere. I've had nothing but good dealings with them since day one. They have helped with new construction down power lines with quick response. And their rates are just as cheap as anyone else if not cheaper. Five stars in my book

Kanyon65 G.

I had to record the calls myself to prove I wasn’t lying then when I showed them I wasn’t lying and multiple customer service agents saying I see the problem and I don’t know why they are saying that, I’m still told there’s no problem. This is how they treat 100% disabled veterans hurt in Iraq as a Texas company.

Curtis C.

Thank you SO much for providing a working EV charger. The only one in town, it seems. And FREE!

Kari L.

We've been with them for over 20 years and they have been great! When lightening and storms have taken electricity out they have got service back within the hour, even when its in the middle of the night. They have many perks and benefits if one is inclined to use them, also a wonderful credit for new homes towards the future electric bill.

Rob

If your a current customer to United cooperative services you most likely have seen the huge increase on your October 2021 bill.  Mine was a $20 increase this month.

If you remember back in the summer of 2021 we got a notice that a 6% increase was going to happen starting in October 2021.  Well, folks look carefully and you will actually see a 100% increase in their delivery charge not a 6% as we were told.  Their delivery charge went from $0.0122 per kilowatt in September to $0.02391 per kilowatt in October.  Well the way I do math that's a 100% increase not the 6% as stated in their newsletter.

A United CSR called me this morning to try and convince me what I was seeing was actually only a 6% increase.  In what world is going from 0.0122 cents per kilowatt to 0.022391 cents per kilowatt a 6% increase.

United only controls their delivery and facility charges.  And their delivery charge increased by 100 percent, period.

After I pointed to their delivery charges increasing by 100 % she started taking a different tactic to try to justify their increase.  Which I believe are legit increases but not a 100 %.  You know, materials, labor, better services.  I don't know about the rest of you but I still have 5 - 10 power outages every year.

I live on a fixed income and just looking at their new delivery charge I saw approximately a $20 increase.  If i look at last years billings this will equate to approximately a $300 increase to my electric bill this year.  With prices for everything going through the roof for everything else what is a retired, disabled senior to do?  SHAM ON YOU UNITED.  Lying to us about this increase should be criminal.

What I think they're trying to do is to offset their expenses for their fibre optic internet their putting in for some of their customers.  I like a lot you good folks live on an island by yourself or have just a couple of neighbors close by.  Well, running new cable to those that live on these islands just NOT going to happen.   Return on investment (ROI) and return on capital (ROC) is just not enough to justify these expenses, trust me on this.

So as CAPTIVE CUSTOMERS to United cooperative services they are going to continue to ly to use and increase their charges anytime they want to.  Face it they know we have no choice and will stick it to us WHENEVER THEY WANT TO.

claudia A.

They are negligent with maintenance of power lines and infrastructure. They do not check on customers when power is out even after using their contact system for multiple days. Do not entrust them to do quality installation without supervision. They destroyed my culvert and filled in my cattleguard. It is time to replace all upper management. They do not CARE about quality service to long term paying customers. I

Francisco G.

Worst company every !!!!there needs to be something done over this , there sucking the life out of people with there rates I have 7 months living In Alvarado I had the most crazy electric bill I had ever had anywhere else we can’t keep having this type of company taking advantage!!!!!

Heather N.

I have had nothing but great service there! They even called me last year to tell me that my well pump must be out since the monthly bill had increased lately (and I hadn't noticed).