MetaTechnical Computer & IT Services - Narberth, Pennsylvania

Andrew D.

This place is a treasure trove for techies who want good deals on refurbished computers and used components! Have I mentioned that they do IT and repair? Not to mention that they are the few brick and mortar stores open around here. Very professional and friendly.

Allen G.

I recently had an incredible experience with MetaTechnical. From the moment I walked in, I was greeted with professionalism and a genuine willingness to help from their staff, especially a tech named Dan. Dan was not only knowledgeable but also incredibly patient, taking the time to understand exactly what I needed from my computer build. He provided clear explanations for each component's benefits and helped me make informed decisions without ever feeling pressured. The build process was smooth, and Dan kept me updated at every step, ensuring that my computer was tailored perfectly to my needs. What truly sets MetaTechnical apart, however, is their after-service support. Months after my computer was built, I encountered a minor issue. I reached out to Dan, and he was immediately on the case. His dedication to ensuring my computer continued to run flawlessly was evident. He provided quick, effective solutions, and his follow-up to ensure everything was running smoothly was something you rarely see in service today.

Zakaria E.

I’ve never gave bad reviews in my life to anyone, but this company absolutely the worst IT support company, even when they mess up they still want to get paid and even if they cost your company thousands of dollars in time wasted and glitches, they still want to get paid and here is the best, even when they don’t do any work, they still want to get paid.
They keep blaming it on staffing issues and things out of their control but when you find someone that’s available all year long and don’t have any of the issues they were having, their ego gets in the way and they try to collect unearned money that they didn’t work for using the corrupt judicial system to work you to pay and lose more as a small business.
Stay away from these guys, they come in as all nice and you’re too small for us to support you, but all of a sudden they want to collect 3 months that they didn’t do anything because if the other company taking over.
Absolutely disgusting!
Update:
If the services were cancelled and the company was paid to that date, why is anyone required to pay for the months that no service were provided?
The lawyer they have is the corrupt one that knows how to work the bad system that we have.
Plain and simple: this company has issues not competing with others and instead of accepting that they’re too slow or not competent in the matter, they try to get paid for months of services not provided since they got fired!

Evan C.

SECOND EDIT: Listen, I don't know anything about computers, so maybe this is normal. However, over the past two weeks of using my laptop since it was repaired by MetaTechnical, I have observed some flaws beyond the cosmetic issues I discussed below. The laptop doesn't fully rest closed - there is a tautness in the lid where the screen is that pulls it away from resting on the keys properly. The casing around the screen regularly detaches slightly at the sides, and I have to push it back together. I was happy with how quick and inexpensive the repair was, especially as I was under a time pressure. However, I have to change this review to a 2 star review given not only the cosmetic damage but also how much more fragile the casing is and how it doesnt seem to fit together properly anymore. Next time, I'm going somewhere else, and I suggest you do too.

EDIT: I am removing a star from what had been a five star review because after I got home, I realized that there was some cosmetic damage on the laptop body. There were some small holes that had been drilled in it that were extremely conspicuous. I understand that it was probably necessary to do to complete the repair, but I wish that they had asked me before making such an irreparable change to the laptop. I also wish that they had patched the holes. To their credit, when I emailed photos to the office manager, she offered to get them patched up with resin for no extra charge, but I think that should have been done before I picked the laptop up, not after I complained. I'm still fairly happy about the experience, especially considering the price and the expedience. Their office manager is great and highly communicative. I'm a little peeved at the technician, though.

ORIGINAL REVIEW:
Like an idiot, I broke my laptop screen right before an important business trip. These guys worked with me to get the repair done quickly and inexpensively. I am very impressed with them and grateful to the office manager who worked with me. Very professional and trustworthy.

Carl S.

Complete waste of time. We brought a laptop in for a keyboard replacement. After a week, they told us they needed to order a part. After another week, they told us it would be delayed since their intern quit. (Side note: this business is apparently so mismanaged that losing one intern means massive delays). After another week, they told us they wouldn't be able to repair it after all. Bonus: When I went in to pick it back up, the laptop was still disassembled and I had to stand around waiting for them to slowly figure out how to reassemble it. This business is a great combo of employee incompetence and gross mismanagement.

Editing this to add: I just tried booting up the laptop, and turns out they returned the laptop to me with the wrong power adapter. So now I have to go back to the shop again. Absolute amateur show.

Second edit: After going back to the store to get the power cable, I discovered that the laptop's speakers are no longer working. So not only did they not fix the initial problem, but they caused new damage to the laptop.

Mark

Honest, friendly, and reasonably priced service. I am a computer guy, and generally I think that often electronic repair stores can often be bad experiences. The guys here, however, really do a good job. In my situation specifically, Daniel really honed in on the issue in my PC and his service was well worth the money.

Lena K.

I came in over a month ago to have a screw flushed on an electronic device, I came in several times over the next few weeks to enquirer about the status of my device (an alphasmart Dana) and I got very unhelpful answers. Finally today I decided to call in person (after an attempt to visit on Friday when I discovered they are opening by appointment only) and they said it was ready. I wasn’t expecting for this to be free but I think charging 40 dollars for flushing a single screw is a massive rip off. Had there still been a hardware store in Narberth I would have taken it there.

I would not recommend this store to anyone, I’d recommend they stay the heck away from it in fact.

Mina B.

I dropped my computer on Friday and one of the guys told me that they will look at it on Monday and they will call me to let me know what is the problem and the cost for fixing it. No one called me on Monday so I called them multiple times and I left a voicemail but they never responded me back.
I called again on Tuesday and they never picked up the phone so I went to the store and they told me that they didn't even look at it yet.
It took the guy too long to find my laptop.

I really didn't like their customer service at all because:
-They have a bad customer service.
-They never answer the phone
-They never do what they promise you with .
-They are very slow and they look so miserables.

I will never go back again to them and I don't recommend it to anyone.