Rowan University Technology Assistance Center - Glassboro, NJ

Introduction to the Rowan University Technology Assistance Center

For students, faculty, and staff at Rowan University, maintaining a smooth and efficient technological experience is paramount. Recognizing this, the Rowan University Technology Assistance Center stands as a dedicated resource, offering comprehensive computer support and services to the entire campus community. This center is designed to alleviate technological hurdles and empower individuals to fully utilize the university’s technological infrastructure. It’s a vital component of Rowan’s commitment to academic success and overall institutional effectiveness.

Location and Contact Information

The center’s physical location is strategically situated within Memorial Hall, at 201 Mullica Hill Road, Glassboro, NJ 08028. This central location ensures accessibility for a significant portion of the student body and staff. Individuals seeking assistance can readily locate the center. For immediate assistance, they can contact the center via telephone at 8562564400. Alternatively, the Rowan University Technology Assistance Center maintains an informative website at support.rowan.edu, which serves as a primary hub for resources, FAQs, and troubleshooting guides.

Specialties and Services Offered

The center specializes in a wide array of computer support and services, catering to diverse technological needs. These services include, but are not limited to:

• Hardware Support: Assistance with computer repairs, troubleshooting, and upgrades.
• Software Support: Help with installing, configuring, and resolving issues related to various software applications.
• Network Support: Guidance with Wi-Fi connectivity, network access, and troubleshooting network-related problems.
• Email Support: Assistance with setting up, managing, and resolving issues with Rowan’s email system.
• Printing Support: Troubleshooting printing problems and providing guidance on utilizing campus printing resources.
• Help Desk Support: A dedicated help desk offers remote support and guidance via phone and email.
• Equipment Loan Programs: The center often provides loan programs for laptops and other essential equipment for short-term needs.

Accessibility Features

The Rowan University Technology Assistance Center is committed to inclusivity and accessibility. The building itself features a wheelchair accessible entrance, ensuring that individuals with mobility challenges can readily access the center’s services. Furthermore, a wheelchair accessible parking lot is available for convenient parking. These features demonstrate the center's dedication to providing equitable access to technology for all members of the Rowan community.

User Feedback and Reputation

The Rowan University Technology Assistance Center consistently receives positive feedback from its users. Currently, the center boasts 16 reviews on Google My Business, with an average opinion of 4.5 out of 5 stars. These reviews consistently highlight the helpfulness, knowledge, and responsiveness of the center’s staff. Users frequently commend the center’s efficient problem-solving skills and the friendly, patient demeanor of the technicians. The consistently high ratings underscore the center’s commitment to providing exceptional service. Here’s a summary of frequently mentioned positive aspects:

• Prompt Response Times: Users appreciate the quick response times to their inquiries.
• Technical Expertise: The technicians are consistently praised for their technical knowledge and ability to resolve complex issues.
• Patient and Helpful Support: Users highlight the friendly and patient attitude of the support staff.
• Thorough Troubleshooting: The center’s troubleshooting process is often described as thorough and effective.

Additional Information and Resources

Beyond the core services mentioned above, the Rowan University Technology Assistance Center offers a range of supplementary resources. The website, support.rowan.edu, features a comprehensive knowledge base filled with articles, tutorials, and troubleshooting guides covering a wide variety of technological topics. Students, faculty, and staff are encouraged to explore this resource independently before contacting the center for assistance. The center also regularly hosts workshops and training sessions on various technology topics, providing opportunities for users to enhance their skills and knowledge. These sessions are advertised on the website and through campus announcements. Regularly checking the website for updates and announcements is highly recommended. The center is dedicated to continuous improvement and strives to adapt its services to meet the evolving technological needs of the university community.

In conclusion, the Rowan University Technology Assistance Center is a valuable resource for anyone seeking computer support and services at Rowan University. Its convenient location, accessible facilities, and dedicated staff ensure that users receive the assistance they need to thrive in a technologically driven academic environment.

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👍 Reviews of Rowan University Technology Assistance Center

Thomas B.

5/5

To add more context I'm eating on the knowledge and dedication these people have over the actual outcome of my visit. My laptop's sd card reader stopped functioning and spoiler alert will never function again. I took to these guys and I wish I could remember their names of the people who helped me specifically but it got lost in the mess that is my head. The gentleman started by going through my PC's software and settings given that I already did the other stuff recommend beforehand. After that didn't work he proceeded to get the most robust kit of screwdrivers and screws and whatever magic tools they had and proceeded to try and literally open my PC to get to the source of the problem. By this point it was basically rush hour for them and there was a ton of people behind me. He didn't rush it or acknowledge the line. He focused on my issue and stayed with me for an hour. He stopped when he realized that it would take to much risky brute force to get my sealed up laptop opened and begrudgingly told me there was nothing they could do. He seemed legitimately upset that they couldn't fix it. I will definitely go there again for future tech assistance and if your a student at Rowan as I am I recommend it too.

Lindsey F.

5/5

Id be lost with out them i wish they had a tec center on the other campous's. But the people that work in there are very knowledgeable and always help me with my retarded questions that I should know the answers to. Without them I would probably have failed numerous classes. I a molder therefore I know the material but logging on the seven different sites I need to it's unbelievably confusing especially when I broke my laptop. I'll be seeing you soon because I finally got a good new one!

Qasim S.

1/5

Terrible. Would not help with my issues. Asked again never responded and when they did say it is fixed nothing about the issue got better at all. I would not recommend coming here if it is an Amazon device emergency.

Charlie P.

5/5

Amazing support and amazing people. Mat really helped me out! If anyone needs IT help, request him!

Mark F.

5/5

Quick Free computer help for all Rowan University Students, Faculty, and Staff!

R

5/5

FREE technical support available for all Rowan University students!

Anthony

5/5

Fantastic technical support and it's FREE for students.

Danny H.

5/5

Thanks for All your Help 👍