U.S. Department of Transportation - Washington, District of Columbia

Michael W.

Truckmovers mc-180587 us Dot-255166 located 2310 S Redwood Ave Independence,Mo 64057. Is taking advantage and stealing from truck drivers. This freight broker company is operating like a trucking company. This company need to be investigated asap.

TD C. T.

A request was made in November/early December to have carrier operations changed from intrastate to interstate. We have called and emailed just about every week. A requested correction was made 2/13 and resubmitted. On Tuesday "Response By Email (Sarah R.) (03/04/2025 05:04 PM)
Hello,
I apologize for the previous processing agent not processing your form. It is now processed and on form. Please let me know if there is anything else I can assist you with."

There has been no change.

This issue has dragged on too long and my patience with incompetence and/or lack of ability to fulfill a simple task is gone!

FMCSA has our numbers, emails, and address so there is no reason not to communicate and have a solution to this issue.

Bo R.

The US is too dependent on private cars. We really need more public transportation like light rail transit, national high speed rail, and safer bicycle infrastructure. Please stop wasting billions of tax payer dollars on highway expansions because people are too limited on a single mode of transportation.

LaShawn

I have been calling FMCSA repeatedly the past few months about one issue or the other and at this point, I am very frustrated.

Is there anywhere within the customer/taxpayer service process that a company with repeated calls logged triggers a call to ensure their issues or questions are adequately addressed? This is definitely an efficiency issue and highlights what is being talked about now and for many years when it comes to government. The MC and change from intra to interstate are what I have called nonstop about. The MC number has been activated. However, we are waiting for the change to interstate. This whole process is new to me and the owner of the trucking company I am supporting. Repeatedly calling now about a change from intra to interstate and resubmitting because FMCSA wanted the N/A removed from line 2 is crazy. N/A means not applicable so whether line 2 was blank or not, the response means the company is not doing business under any other name.

The processor could have picked up the phone and called to verify and be done. Instead, it's email, resubmit, wait and wait. I agree efficiency and better serving businesses paying these regulatory fees and more needs to be addressed and hopefully in the current environment to do better by taxpayers, your agency and others will begin doing so.

The cost of doing business is expensive enough without this headache. Could the inability to process in a timely fashion be a result of workers being sporadically or not in the office until recently? I have suggestions on how the processors and customer service folks can best serve taxpayers which will help public perception of federal workers and bolster performance and potentially lead to job sustainability by evidencing the value of the position.

Platinum J.

They revoked my DOT number on Tuesday stating that I do not meet the minimum insurance requirements to haul produce. The minimum requirement to haul produce is $750,000 which is on file. I have been calling them since Tuesday to get issue resolved. They escalated it to a supervisor on Tuesday which has not called or emailed me back about the situation. I called today around 10AM which is Friday and the customer service rep said the supervisor was gone for the day. The audacity to leave early on Friday without doing your job to enjoy your paycheck while I can not generate one. Trump needs to DISMANTLE, AND OVERHAUL this agency. Too many people work here living off taxpayer’s dime, but disallowing them to generate revenue.

Pedro M.

The U.S. Department of Transportation (DOT) is crucial in managing America's extensive transportation networks, ensuring safety and pushing for innovation across various modes of transit. It excels in implementing rigorous safety standards and fostering advancements in sustainable and autonomous technologies. However, it faces challenges with aging infrastructure, bureaucratic inefficiencies, and the need for greater equity in transportation access. While the DOT is proactive in engaging the public and addressing these issues, continuous efforts are needed to enhance its effectiveness and reach.

Hideki R.

If the USDOT truly cares about sustainable infrastructure and reducing climate change, then we need to act fast by building 15 minute car-free cities.

N H.

Contacted Dot
Unable to provide information why I could not receive handicap wheelchair assistance or chair from United air travel at airport despite have paid for it DOT was apologetic and said nothing could be done further to help. Despite all their commitment to serving handicap people on website for Air transport despite showing paperwork and payment was rejected by Airport travel services