Gem Remotes Inc - Naples, Florida

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Gem Remotes Inc.: A Reliable Electronic Parts Supplier

Gem Remotes Inc. is a dedicated electronic parts supplier operating out of Naples, Florida. Located at 4651 Mercantile Ave, Naples, FL 34104, United States, the company has established itself as a significant resource within the industry. They are easily accessible via telephone at 2396420873 and can be further explored through their website: gemremotes.com.

Company Overview and Accessibility

Gem Remotes Inc. distinguishes itself through a commitment to providing a comprehensive selection of electronic components. While their specific product range isn’t extensively detailed on their website, their core business revolves around meeting the needs of businesses and individuals requiring specialized parts. The company’s physical location includes wheelchair-accessible car parks and an accessible entrance, demonstrating a strong commitment to inclusivity and ensuring ease of access for all patrons. This accessibility is a key factor in the positive experiences reported by customers.

Notable Customer Service and Technical Expertise

Customer feedback consistently highlights exceptional customer service. Numerous reviews indicate a focus on providing not just parts, but also valuable technical support. Specifically, the technical support team is lauded for its knowledge and willingness to assist customers, even with issues beyond the direct scope of their products. One customer’s experience, as evidenced by comments like “Tech Support is top notch,” involved a complex issue – a tripped circuit breaker – that was ultimately traced to a motor start capacitor, a detail suggesting a deep understanding of electronics. It’s clear that Gem Remotes Inc. prioritizes going above and beyond to resolve customer concerns, often proactively identifying potential problems and offering expert solutions. The company seems to foster a team that is truly invested in the success of their clients.

Positive Reputation and Customer Engagement

Gem Remotes Inc. currently boasts 49 reviews on Google My Business, with an impressive average rating of 4.6/5. This strong rating underscores the consistent positive experiences reported by their clientele. The reviews suggest a company that values building strong relationships with its customers and prides itself on delivering reliable service and knowledgeable support. It’s evident that they are attentive to customer needs and strive to provide a seamless and satisfying experience.

Recommended Contact Information & Final Recommendation

For anyone seeking a dependable electronic parts supplier with a dedication to customer satisfaction, Gem Remotes Inc. is a strong recommendation. Their location, accessibility features, and particularly their reputation for skilled technical support make them a valuable resource. We encourage potential clients to visit their website at gemremotes.com to explore their offerings further and, if needed, to directly contact their team for assistance. We believe that engaging with Gem Remotes Inc. through their website is the most effective way to initiate a productive and beneficial partnership.

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👍 Reviews of Gem Remotes Inc

Mike C.

5/5

Excellent customer service from this great company. Technical support is top notch and go out of their way to help. Bradley in tech support was especially knowledgeable and helpful in getting my unit running after the last hurricane.
Mike
Naples

G G.

5/5

Tech Support is top notch. Speaks well for the company. Level switch was tripping circuit breaker. Had nothing to do with their product, but he mentioned the cause is usually from a bad motor start capacitor. He had the right answer.

Stan T.

5/5

I have a gem remote with an auto stop that I've had for about 10 years when I had the lift installed. It has worked flawlessly with the exception of when I have to run it up manually when a storm is coming. Each time that I've had a problem getting the remote to work properly afterwards, I have called and spoken with Bradley. I do what he says and voila everything is working properly again. Thanks for a great tech department!

Joe C.

5/5

I have an IMM Quality boat lift with Gem Remote controls for just under 5 years. I called Gem yesterday with an issue, got an answer right away from Bradley. I wasn’t at the lift and said I would be around 5:30pm and he said ‘No problem, call me then!’ So I called him and he walked me through the issue, knew exactly what to do every step of the way, what a pro and a gentleman! These guys are top notch and the products have served me well! Highly recommend!!!

Andrew W.

5/5

Fantastic customer service when troubleshooting an issue with my 14 year old controller. They sent me the part and I was back in business.

Jimmy N.

5/5

Tech support is top notch. I even called one time on a Saturday because my lift would not work and they answered the call, easily walked me through how to bypass the problem and get on the water. My only complaint is that their push button face cards don't last, and that's the only reason I have called for tech support over the years. Nothing else fails except the face cards, and it's often.......

Donna P.

1/5

Warranty claims will be denied! I purchased two GEM control box less than a year ago and the auto-stop portion of the circuit board looked like it overheated. The owner, Richard, first explained that it appears not to have been installed properly b/c it only used 5 volts, which would not cause the small portion of the circuit board to overheat. Richard changed his story after I informed him the installer was someone his company recommended. He then agreed to call the electrician to discuss. Afterwards, now the company says the damage was caused by an 'act of God' (e.g. lightening). Weird the unit still worked other than auto-stop and the other lift unit was never impacted. I have a different electrician reviewing the photos taken before submitting damaged unit back to GEM. More to come....

brad S.

5/5

Outstanding customer service! Bradley was incredibly helpful in walking me through the final set-up of my Gem Remote upgrade. He went the extra mile to review all the wiring in my 4 lift motor Gem control box. Some of the wiring was not standard from the prior owner and Bradley was able to quickly identify the changes that I needed to make to complete the install. Excellent service and great product.