mercurytitle
2/5
I started using Property Debt Research a few years ago as they started marketing their services in Central Florida, in addition to other services, ie. affiliated businesses such as land surveying, etc. I was promised that if we used them that we would receive a higher quality product than what we were currently receiving and they would match the guarantee that we could cancel orders at no cost to ourselves or the client. They delivered on the first promise and provided us with a satisfactory product but their time frames were longer than anticipated at times with no real explanation and their cost was higher to our clients than our previous servicer. However, the smaller issues were worth the attention to detail that we were receiving and their account reps were great to work with. The problem that we ended up having was the cancellations. We would cancel a file and provide them with proof of the cancellations...no problem. Months later I would receive an email from their accounting department notating delinquent file payment status on files that were cancelled. Apparently one department wasn't communicating with the other. Going back and reviewing cancelled files is time consuming but we did it but then it started happening repeatedly and happened on files that were addressed previously. My job is not to do their job and my job is not to manage their internal communications. This cost me more money in time management internally than all of our cancellations combined. I made the choice to switch to Proplogix and their fees are better, we have a dedicated account analyst for billing, and , most importantly, I am not doing someone else's billing research. This morning, I received a bill from a collection department from Property Debt Research for $212.00 from two files that cancelled over 18 months ago. I am literally amazed that this company not only failed to resolve the internal issue but, after I was told that this would be resolved, failed to provide a satisfactory result from a customer service standpoint. If you have a client that is unhappy with how they have been treated, I have always been taught that the next action should be the right action. This was not the right action and they failed to deliver on their promise. In summary, they do provide a good product but their communication with accounting is deplorable and there is absolutely no accountability within the organization. I will happily pay $212.00 to hopefully never deal with this Company again.
