Action Computers - Merced, California

John B.

Worst experience I’ve ever had dealing with a tech repair shop. I brought a game console in for repairs and was told it’s unfixable. I went in to pick it up and was told that actually it is fixable, but they mixed my parts up with another customers parts. How does that happen at a computer repair shop?! The story changed from my console only missing the panels and they’ll order replacements to now my console is missing the motherboard and all the inside parts and they wanted me to order the replacements. They did eventually compensate me by ordering a new console, giving me $100, and my diagnosis fee back, but this was after TWO AND A HALF MONTHS. They should have done whatever they could to fix it as soon as they found out they messed up. Also the whole time I was waiting for them to fix it I never received any updates as to what’s going on. I had to call them to get any info every single time. I eventually spoke to a manager who knew what was going on, but never stepped in to help. I was told by the manager that they’re finally going to order a new console and be able to transfer the data on my hard drive without wiping it. I was also told they would call me as soon as the console came in and when they finished the transfer. Two weeks later guess what didn’t happen? THEY NEVER CALLED! I had to call them again to get told that it was done and just sitting there waiting for me to pick it up. When I did pick up the new console I found out that they didn’t even transfer my data like they said they would.

Very unprofessional
No communication
Can’t get their stories straight
Take way too long to fix the problem

DO NOT GO HERE!

Yugo B.

They suck at communicating and they sell you false promises of when your stuff will be done, highly recommend going somewhere else. I would do less than 1 star but it isn’t possible.

Carrie Y.

Buying now my second laptop 💻 from them because I’m a Clutz ! These guys have been just awesome and affordable and fast !

Jared

Brought in laptop today because tape connecting fan vent to heat sink was flapping away. The went through, cleaned it out, put some more conductive tape, and even replaced the thermal pads on some of my parts that were crumbling away from use and age. Computer is 30-40 degrees cooler across the board(system,gpu,cpu). And they managed to get it done same day. Cannot recommend them enough. I am coming back to switchout my fans and battery as the battery is toast and the fans have begun to have a small amount of rattling from being out of balance from age and use. Fantastic Service, George is the man.

Mario P.

Very professional, courteous, and polite when I brought my hard drive in for repair. They are very concise with their answers and I’m glad to come here for computer needs when I need help with anything computer-related.

Victor M.

Whatever time frame they give you EXPECT 3 TIMES THAT. What ever price they “estimate” EXPECT 3 TIMES THAT. I was charged full price for a repair after two weeks even though they didn’t touch it after not meeting their estimated repair time. ABSOLUTELY NOTHING WAS DONE IN 2 WEEKS AND I STILL WAS CHARGED IF YOU WANT TO GET SCAMMED PLEASE COME GET YOUR ELECTRONICS FIXED HERE.

Aj2 S.

Came here to salvage a desktop that was fried from an electrical surge. They were able to save my data, unfortunately the circuit board was a lost cause. The staff and new management are fantastic! Simone, thank you for your friendly, prompt service! We’ve used them many times for our business and personal computing needs.

Ryan H.

Friendly, helpful, and knowledgeable staff. Diagnosed computer issues and gave reasonable suggestions. Repairs were great!