LevelUp - Managed IT Services & IT Support San Jose - San Jose, California

Ivana G.

We have tried couple different IT companies before and found significant improvements once we switched to LevelUp.
We went from considering in house IT rep to not needing one. Response time is super fast and they manage our security, software updates, accounts, equipment inventory and set up extremely well.

Cassie

Choosing an off-site IT company is never an easy task but we are so thankful that we went with LevelUp. Whenever we need immediate assistance, we get it right away. Response time is fast and everyone we've dealt with are experienced professionals and very helpful. They keep us posted when issues arise and take care of any problems we are experiencing immediately. Highly recommend this company.

Dawn O.

In 2012 Jimmy Tran of LevelUp MSP took over the maintenance of my computers, including protecting my data with the latest security measures and backing it up in case of any hardware malfunctions. Over the years, they consistently install necessary updates, monitor computer processing, and essentially keep me running without any issues.
Living in another state now has not been a problem as Jimmy and his staff are always there remotely to support me and answer all my questions as they handle all problems as quickly and efficiently as possible.
When it is time to update my equipment, they are there to help and advise on the best requirements for my business. They also provided support for a local technician when the need arose.
I rely on Jimmy and his staff to provide me with the best alternatives and recommendations as he stays on top of the technology so I don’t have to worry about it. One cannot find a better, more conscientious tech support than Jimmy Tran and all his excellent tech helpers at LevelUp MSP.
In my Real Estate profession, client confidentiality and audit controls are critical, so I would not trust my computer care to anyone else. - UPDATE 2025 - The Team saved me again today by resurrecting a critical tax file that had been written over. Again a HUGE Thank You! Dawn

Tiffany L.

Great to work with! I've reached out several times this month with minor to major IT requests. Every interaction has been handled quickly and professionally. Excellent communication and follow-up! Thank you Jack, Jeff and Jimmy!

Matthew B.

We've had an excellent experience with the LevelUp team. They're super helpful and responsive. This lets us focus on driving business rather than solving IT issues. Their team has been amazing and I feel like we get a ton of value out of our engagement. Would recommend

Matt S.

Since we joined Level Up MSP’s ongoing support client base, I can tell you that I sleep a lot better at night. Before Level Up, our IT ran in a reactive mode characterized by costly downtime and expensive repairs. Jimmy’s program has put us in a proactive mode that finds and fixes potential problems before they can impact our business. And that’s where we want to be! Their response time is great and we normally get a call shortly after we submit a support ticket. I truly believe that Jimmy Tran and team are doing right by us and I trust their direction. I would not hesitate to recommend Level Up MSP to any other business.

Robert S.

We have been working with Level Up MSP for 5 years. They are the 4th outsource IT company that we have worked with in the last 12 years and by far the best. We have been very pleased with their “Level Up” all inclusive IT service.

Mt Eden Floral Co is a 117 year old family business with several locations and about 50 employees. Because of our history, we take the long view when it comes to professional partners. We look for reliability, technical competence, good service and a fair price. I give Level Up an “A” in all areas.

The support team is friendly, responsive, technically skilled, and very reliable. And since their program maintains all our IT, software, and technical relationships for a flat monthly rate, we can focus on our own business. The bottom line is that we worry less about IT issues than ever before with less downtime to our system. Our users are happy and I am happy.

Here are some things that set Level Up apart from the three other IT providers we’ve had:

• Level Up always does what they say they will do. They never over promise.
• They are service and data driven in their approach to solving problems.
• They never give up until the problem is solved.
• Their approach to IT issues is to solve problems rather than rack up “billable hours”.

As the complex IT world evolves, Level Up has guided the evolution of our IT infrastructure as well. They work closely with our ERP and web development vendors. If they come across something technically unfamiliar, they learn about it then take care of the issue.

Level Up actually executes as well or better than their marketing materials claim. There aren't many companies that can make that statement. I give Jimmy Tran and his company, Level Up MSP, my highest recommendation for any small or mid-sized business looking for third party IT service. If you choose Level Up it will be one of the best decisions you've made in a long time.

Rob Shibata
President
Mt Eden Floral Co

Jordan D.

Jimmy and the team did a great job getting our whole office setup in a few days on the cheap. Now when we have questions or need help with our network or IT issues their team is able to get to us a solution within 10-15min usually