SureStay Plus by Best Western Mammoth Lakes - Mammoth Lakes, California

Marie E.

It seems our room on the second floor was recently renovated. No carpet, not shower over tub, glass shower doors not shower curtain, bed and pillows were comfortable. Hot breakfast of sausage, bacon, eggs, potatoes, waffles. Bread, yogurt, fruits. Reception staff and breakfast lady were friendly.

Pete K.

I would rate it higher, because check-in was easy, the bed was comfortable and clean, and Mammoth is a beautiful location, but I didn't get much sleep due to noise. The ac/heater unit kept waking me up, there was constant low level noise from a device in the hallway, and I could hear my neighbor when they woke up in the morning. For the record, I was in unit 103. I needed a room because I was in an emergency, but I would not stay in that room again, and if there were no quieter air units, I would not stay in this hotel again.

Alexander T.

Trust our credibility, we are all EMTs serving southern California and planned this trip in mammoth to snowboard. Off the get go, the staff was not knowledgeable about this job, and were unable to communicate effectively as their english was hard to understand and they were not following any procedure, as they did what they felt. We asked for extra blankets at night as our 2 year old child was extremely cold due to the wall losing power, and they said they don’t have any more blankets. That’s not even possible. Additionally, when we asked for a room change, they said they were unable to do it for the entirety of our six day stay as they were full. We were extremely uncomfortable that night to the point where we slept in car with the engine on to stay warm. I do NOT recommend this place at all as their staff, especially front desk, is horrible and hard to understand.

Oskar V.

I ended up in this hotel when I was passing through Mammoth Lakes. There is parking in the (narrow) garage and on the outside grounds. My room was large enough and the bed was comfortable. However, the room furnishings seemed a little older to me. Unfortunately, it was not sufficiently soundproofed. I was woken up by the other guests in the hallway. The breakfast was good to start the day. The team was friendly. Unfortunately, the room rate was clearly too high during my stay (just under 200 dollars). I wouldn't pay more than 120 dollars for a hotel in this category.

Nidhin R.

Booked 2 rooms at this hotel after making sure of road access. However, due to heavy rain, roads were closed on the day at 3pm from Yosemite national park.

When I told the hotel of this, the person was very unsympathetic and just said other guests are checking in and you should find a way to the property. This way he suggested would potentially be very unsafe. They refused to do anything about the booking or cancellation even though the circumstances were completely out of control.

Omeed

We originally booked through hotels.com and they messed it all up. Luckily, the very kind gentleman behind the desk, by the name of Jay, stayed later than the end of his shift in order to deal with hotels.com and advocate for our best deal and stay.

Christina R.

They were not transparent about the pet policy. As I was surprised with $30 per pet when I checked in. Also the room was simply not cleaned including blood on the toilet, huge dust bunnies and stains on the sheets. I have attached photos. I took a survey with my concerns, received an email “apologizing” from the manager saying “our rooms are very clean,” sent her the evidence of filth and she did not reply. Ignoring issues don’t fix them.

Ruby P.

Customer service was great. Front desk and all the employees were friendly and helpful. lLocation is perfect, near public transportation which is free.Room service is provided daily which is definitely a plus. I would definitely stay there next time I’m in the area.