Digital Storm Inc - Gilroy, California

Timothy Smith

System came with obvious quality control issues, cooling loop excessively long pressing on the glass side panel over packed with expansion foam that bent multiple components and radiator fin damage. Could have had any other company build a comparable system for 1000$ less. If the quality isn't thier, idk what I paid for. The solution I was given for these issues was D.S. support telling me they can walk me through doing the repairs. Would rather risk a system for walmart before I buy here again.

Chef SeeCookEat (See, Eat, Cook)

I’m on my second DS build and not only is the workmanship top notch, so is the customer support. I had a new build come with a motherboard issues. Digital storm got it fixed and RMA’d the motherboard for me super fast. Philip, Cole and the rest of the team was super professional. Since it was in the shop I went ahead and upgraded the cooling system and I couldn’t be more happier. Thanks much.

Nate Snapp

I have had great service and felt well taken care of by Digital Storm. My experience was with an Aventum X and Bolt X custom ordered from their website. I've built my own computers many times, but wanted to have the water cooled design and assembly without stressing on my part. The experience went very smooth and granted with COVID, there were some delays, but nothing unexpected for the time. Both systems arrived and worked extremely well. I have realized that on the Bolt X the PETG tubing may not have been the best with a smaller form factor for CPU (I did hardline on the Aventum X for both CPU and GPUs which has worked FABULOUSLY). I decided to switch out the PETG for the flex tube, as I wanted the fewest connectors to work with whenever I rotate fluid, and they had my fluid tubing switched out within days from when it arrived at Digital Storm. They have been extremely communicative throughout the process and even noticed some cosmetic damage from when I was identifying the tube issue, and they gave me a chance to get it all repaired. This is the kind of service I was hoping for and they have exceeded. I would recommend them and will definitely return in the future if I have the need. Thanks Digital Storm!

David Alexander

Leaks leaks leaks leaks and leaks. Leaked on day 1. They ignored my emails. QR code on the package was illegible and my power button was haning out. I got someone on the phone and they sent out parts, I got it fixed after a painful conversation where neither of us understood eachother. Then I discover a 2nd leak a few months later, which was probably always there but I didn't notice because it was a slow leak. I found the leak, and waiting for their response to help. Then my water pump just stopped working, so now I can't even power on my computer because the cpu overheats right away, even before it can boot the bios. Great. I'm a remote editor and I'm loosing money every day. I don't get paid unless I work. This has caused me so much money, credibility and damage to my reputation that far exceeds the $5K garbage system I purchased. As a remote editor my computer is my livelyhood, and I made the mistake of trusting Digital Storm with something so important. This will be very difficult to recover from.

Ronald A Lewis

I value the hard work t they do and the time they put into it also the design of the desktop the hardware works amazing couldn't ask better they do awesome!

Svbertooth

1 year and 3 months in the plastic tubing starting leaking and fried the motherboard and the graphics card. I’m still in the labor warranty but out of the parts warranty… how convenient. Terrible terrible build. To buy a 10k computer and have it fail after just a year is crazy.

Kevin McDonald

Update: Bought a second PC from Digital Storm and have had a bad experience. In the build phase I received countless inconsistent estimates and inaccurate info. No one short of the manager i got eventually took any responsibility for what other people said. Computer was received late and had a minor port problem and side panel fit issues in the first 2 weeks. Now 4 months in it won't power on and I am being forced to pay to send an in-warranty machine back for repairs. Communication is slow, turnaround times are slow, and seemingly parts quality is not great. I don't know if things have gone really downhill with DS, but this experience has been bad enough I won't ever buy from them again.

Original review: It took some time to get my PC but I've owned it now for 3.5 years and the workmanship of Digital Storm is top notch and the customer service was great. If you want a local, high-quality custom built PC, check these folks out. I'll be buying my next gaming PC from them for sure.

Feddy Guru (FeddyGuru)

Have to really wrestle with this review to try and keep as much of my bad experiences with this company from infecting the review, but it's going to be hard.....

Where to begin... Might as well start at the beginning. I usually build my own PCs. It's fun, and as I have come to find the hard way, it is without a doubt the best way to go. Due to constraints on time I decided to purchase a pre-built and researched around and found Digital Storm to supposedly be the best "Bang for the buck" sort of deal but I would come to be horribly mistaken.

I purchased two PCs spending roughly 5.5-6k all in. The ordering process was smooth, and I'm coming to believe the only reason buying was smooth was due to the fact it was all automated and no Digital Storm employees involved in that process.

The PCs arrived roughly a month... maybe two past their due date. When you try and get assistance thru support, you get the same generic responses with no explanations.

After arrival, I had to immediately cut away the zip ties used for cable management. I had to cut them away and redo them due to how tight the board commections were being pulled on at bad angles. I also had to redo the closed loop cpu water cooler due to it being incorrectly installed, which could lead to CPU overheating. That's most the issues there.

After 2 years, the computer has now been down for over 3 months due to issues, and I am still unable to get resolutions from the aforementioned stellar Digital Storm support. From what I can tell, they get all their parts from China. I guess that because every part they "think" could be the problem has to be sent off to China for them to send me a new one (takes about 1.5 months per part it seems) and the PC is still down. Every PC I have built has lasted 5+ years. Digital Storm PC that costs twice as much lasts less than half the time.

So my review personally is they are a 0 star company and you're better off building your own and if you can't...... Wal-Mart would be better than Digital Storm. However, their support while incompetent are nice and courteous, which counts for something.